Concur System Analyst & Liaison - OLH Inc.

Welcome to OLH Inc.

OLH Inc. is an Atlanta-based firm founded in 1993 to offer comprehensive, specialized Project, Program, and Construction Management services. We are a small woman-owned firm, recognized for our ability to consistently deliver quality service on projects that are completed on schedule and within budget.

We recruit and hire the brightest minds to join our team of outstanding professionals in many disciplines and specialties. If you are interested and qualified for this career opportunity, we look forward to reviewing your application and hope to have the opportunity to speak with you soon! For more information about OLH and our guiding principles, visit our corporate website at www.olhinc.com

Concur System Analyst & Liaison

Deadline: (All official documents must be completed and returned before the deadline for candidate consideration.)
Projected Start Date: 07/01/2024
End Date: 12/31/2024
One (1) Position Available!
Location: Remote Work
US Citizenship Required

JOB SUMMARY
This position will be responsible for reviewing and optimizing PPPL Concur travel system, developing and implementing comprehensive audit rules, and serving as a point of contact between PPPL and ADTRAV, PPPL’s contracted travel agency (TMC). Additionally, this role will support travel-related initiatives, maintain relevant documentation, and proactively seek improvement opportunities.

DUTIES
Concur Travel System Review:
o Conduct thorough reviews of the current Concur travel system setup.
o Identify areas for improvement to enhance system efficiency and user experience.
o Ensure the system aligns with PPPL travel policies and compliance requirements.
Audit Rule Development:
o Design and implement audit rules within the Concur system to ensure compliance with travel policies.
o Update audit rules based on policy changes, user feedback, and best practices.
o Monitor and analyze audit reports to identify trends, issues, and areas for improvement.
Liaison Duties:
o Act as the support liaison between PPPL and ADTRAV, facilitating clear and effective communication.
o Coordinate and manage travel-related inquiries, issues, and escalations.
o Work closely with both internal teams and ADTRAV to resolve system issues and enhance service delivery.
Support Travel Initiatives:
o Support all travel-related initiatives, including metrics, measures, trends, and policy.
o Analyze customer contact trends and propose opportunities for process improvement, policy updates, or customer training/awareness.
o Document and deliver "how to" guidance and training around policy compliance, Concur booking tool operations, and expense reporting.
Continuous Improvement:
o Proactively seek system-based and procedure-based strategies to anticipate traveler impacts from real-world events or changes in policies, service providers, or software.
o Propose and implement continuous improvement initiatives to optimize the Concur travel system.

QUALIFICATIONS
Education:
Bachelor's degree in relevant business discipline plus 8 or more years of experience; or master's degree in relevant business discipline plus 4 or more years' experience; or equivalent experience (a minimum of 16 years of experience required to qualify in lieu of relevant degree).

Experience/Skills:
o At least 10 years of experience with Concur system administration
o Experience with DOE National Lab Complex
o Excellent interpersonal and teaming skills; desire to contribute to and advance a high-performing team atmosphere
o Demonstrated exceptional customer service skills, and ability to empathize with customers while delivering compliance requirements.
o Proficient in MS Office and Google Suite - Excel skills with demonstrated analytical skills
o Knowledge consistent with that typically acquired through professional field of study or professional certification, professional business judgement
o Knowledge of auditing standards and techniques; knowledge of audit documentation requirements
o Working knowledge of applicable standards and regulations, such as generally accepted accounting standards, CAS, federal and US Dept of Energy (DOE) acquisition regulations, DOE directives, Federal Travel Regulations, DOE directives and financial policy, and ability to interpret and apply statutory requirements
o Desire to master the subject matter and ability to effectively communicate it to others.
o Demonstrated ability to organize, prioritize, and follow through to completion on multiple tasks, often under strict deadlines, frequent interruptions, and competing priorities.
o Effective listening, interviewing, and investigative skills, and the ability to successfully manage conflict and potentially contentious situations
o Comfort and experience working with all levels of staff and management; experience providing executive briefing material
o Experience booking travel for others

Work Hours:
• Remote, 5-8 hours / week, 6 months

Area Security Access:
• N/A

PLEASE APPLY BY UPLOADING YOUR RESUME USING THE LINK PROVIDED BELOW. (1-3 Minute Process) Also, Opt in to Texting to stay informed on open jobs in your field of expertise.

OLH is an Equal Opportunity Employer.

OLH, Inc. ensures nondiscrimination and equal employment opportunity in all programs and activities in accordance with Title VI of the Civil Rights Act of 1964. If you need more information or special assistance for persons with disabilities or limited English proficiency, contact Svetlana Schel at 706-922-5014. Persons with hearing and speech-impairments can contact OLH, Inc. by emailing hr@olhinc.com.

Please note: We do not accept resume submission from third-party paid recruiting sources.