Concierge - IHG

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

● Building guest relationships through a swift, professional and highly personal service

● Collating and sharing expert local knowledge of events, places of interests and restaurants

● Resolving guest issues and using their feedback to improve guest satisfaction

● Delegating duties to your team while also setting exceptional standards

● Ensuring every guest enjoys discretion, ethical behavior, privacy and confidentiality 

● Leading the way as a brand ambassador to promote the hotel’s other businesses

What We need from you:

● Communication and customer service skills

● Strive for excellence in an eager and motivated manner

● Possess the ability to work under pressure

● Demonstrate exceptional timekeeping and reliability

● A High School diploma / qualification. College and university degree would be a bonus

● At least four years' experience in an upscale hotel / equivalent environment as a Concierge or related discipline

● Fluent English and local language are essential, any additional languages would be great

● At least one years’ supervisory experience or equivalent combination of education and experience