Concierge - A.J. Desmond & Sons Funeral Directors

We are looking for an organized, energetic individual to serve as a part-time Concierge. 

 The successful candidate:

• Has a pleasant phone manner and professional self-presentation
• Has the tact and ability to perform in dynamic conditions 
• Has an eye for detail
• Is highly organized, detail oriented, and an adaptive team player
• Is resourceful and able to multi-task
• Is a problem solver and clear communicator
• Is able to access website and find answers
• Is able to operate video and audio equipment
• Is able to stand for extended periods of time
• Is able to lift and move up to twenty-five pounds or more frequently

This position:

• Proactively addresses customer needs in person or on the phone
• Knows what is going on in the building; who is there, who is expected, who is arriving, and who is leaving
• Answers telephone calls, listens accurately, responds correctly, owning the call. Transfers calls when appropriate
• Properly greets all visitors, directs to appropriate place, introduces to appropriate staff and/or otherwise meets needs
• Records all message accurately and in a timely manner. Delivers or follows up with messages as necessary
• Sets up and takes down visitation/service areas as directed
• Assists family as they arrive for visitation
• Remains visible and available at all times during services and visitations
• Maintains the register book, prayer cards, and flower card envelopes for each service/visitation
• Monitors the lounges and other hospitality areas, keeping clean and orderly
• Prepares supplies to go to church service
• Manages audio and video equipment and apps proficiently. Is able to answer questions and set up equipment, be it funeral home or family equipment. Is able to setup live stream
• Monitors parking lot activities; is prepared to direct traffic
• Sets-up urn release and assists family as needed
• Maintains stock of all necessary funeral and visitation items
• Assures complete confidentiality is kept and maintained on all company related processes, techniques, services and family information
• Responds cooperatively to directions of Managers and Funeral Directors and works closely with colleagues

This is a part-time position with a regular schedule of 8:30am to 6:00pm every Monday, Wednesday and Friday and the occasional Saturday.