Concierge - Residences at The Little Nell - The Little Nell

Owned and operated by Aspen Hospitality, the Little Nell, Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel offers luxury services and unparalleled access to America's most famous mountain town. A Relais & Châteaux resort, the Nell is frequently recognized for its award-winning wine and culinary programs and dedicated service. The property boasts a variety of amenities, including two restaurants, three bars and a wine cellar and a speakeasy. During ski season, Nell guests have access to a ski concierge service and winter adventures and lush gardens along with off-road, stargazing, fly fishing and mountaintop yoga adventures in summer months; plus, a pool, hot tub and health center year-round. The Little Nell has been acknowledged with numerous awards including being named a Forbes Five-Star hotel since 1995, a AAA Five-Star hotel since 1991, a Wine Spectator Grand Award winner since 1997, recognition as one of America’s 100 Best Wine Restaurants from Wine Enthusiast and frequently nominated for its Outstanding Wine Program by the James Beard Foundation. Coming in 2026, Aspen Hospitality will open its first Nell hotel outside of Aspen in New York City. www.thelittlenell.com.   

Summary
The Concierge welcomes and register guests, present statements, check credit and collect payment for departing guests.

Job Posting Deadline 
Applications for this position will be accepted until May 15, 2024. 

Essential Job Functions
•    Display at all times a friendly, courteous and professional manner in all dealings with guests and employees
•    Must have good rapport with accounting and other personnel
•    Welcome and register hotel guests
•    Check guests out of hotel in accordance with procedures
•    Work closely with the Bellman to coordinate the smooth and efficient handling of guest luggage on both check in and check out
•    Clear all “hold status’ room discrepancies
•    Clear all “non-zero” balances
•    Maintain and update the Hotels’ Guest History
•    Coordinate with other departments’ daily needs or special requirements for all hotel guests
•    Record any guest complaints or problems and notify the appropriate individuals
•    Select and block rooms for arriving guests, book same day reservations, pre-register guests as required, escort guests to their rooms and notify Managers of arrivals per request
•    Be familiar with room and rate availability for current and future dates
•    Accept reservations, changes and cancellations in accordance with procedures in the absence of reservation personnel
•    Be able to work PBX console in order to act as relief back-up staff
•    Relieve Concierge Desk when needed and have knowledge of guest related concierge duties
•    Do daily key count and request keys as par suggests
•    Distribute hotel keys as necessary
•    Be knowledgeable about all group and catering events and locations in the hotel
•    Understand the Hotel Management System as it relates to with check in and check out procedures
•    Run daily reports as necessary
•    Make change, issue safety deposit boxes, cash checks, post charges, reconcile daily work and make deposits in accordance with established procedures
•    Responsible for maintaining cash bank and for daily settling of cash bank
•    Make Manager aware of guest’s comments and complaints
•    Report to work in a neatly groomed and acceptable manner as outlined in the employee handbook
•    Report to shift on time
•    Comply with all policies and procedures for the Front Office Department, The Little Nell, and Aspen Skiing Company
•    Is familiar with hotel fire and safety procedures
•    Assist in emergency and security procedures as directed by management
•    Complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels demand

•    College degree preferred
•    Previous front desk experience helpful
•    Excellent written and spoken English

Supervision Given and Received 
Given: This position has no supervisory responsibilities. 
Received: Works under direct supervision of the Front Office Manager. Tasks are assigned according to specific procedures, and work is checked frequently. Instruction, advice and assistance are readily available.

Work Environment and Physical Demands 
•    Ability to stand, walk or be on your feet for extended periods of time. Kneeling and bending may be required
•    Regularly work indoors with no adverse conditions. Some positions require exposure to outdoor elements or a combination of both indoors and outdoors and may be required to walk on slippery and uneven surfaces  
•    Must be able to occasionally lift, push or pull up to 30 lbs. individually or with assistance

Job Benefits
This position is categorized as a regular full-time position eligible for the following benefits: 
Enrollment dates differ across the various programs.   

• Health, Dental, and Vision Insurance Programs 
• Flexible Spending Account Programs 
• Life Insurance Programs 
• Paid Time Off Programs 
• Paid Leave Programs 
• 401(k) Savings Plan 
• Employee Ski Pass and Dependent Ski Passes  
• Other company perks 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen Skiing Company, you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.         

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen Skiing Company / ASPENX / The Little Nell / Limelight Hotel is an equal opportunity employer.  

For an overview of Aspen Skiing Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

As of March 11th 2022, Aspen Skiing Company, ASPENX, The Little Nell, and The Limelight Hotels will no longer require all active employees to be fully vaccinated in the workplace. Read more about our policies as it relates to employee safety here