Concierge, RBP Services - Personify Health

Now is the time to join us! 

Who are you?

The RBP Concierge will be responsible for engaging members who need escalated assistance with their RBP plan. This role will require the concierge to collaborate with internal teams including claims processing, clinical and member services as well as external RBP vendors and brokers to ensure a seamless member experience.

In this role you will wear many hats, but your knowledge will be essential in the following:  

• Provide exceptional support to RBP members, employer groups, and vendors.
• Work with internal and external teams to resolve member issues.
• Make outgoing calls to hospitals and physicians to resolve barriers to care.
• Take incoming calls and referrals to assist members as required.
• Review claim payments and benefit application to explain to both members and providers.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

What you bring to the Personify Health team:

In order to represent the best of what we have to offer you come to us with a multitude of positive attributes including:

• Required- High School Diploma
• Required- Previous Self-funded and RBP experience.
• Preferred- Previous call center experience.
• Preferred-Associates Degree in Business.

You also take pride in offering the following Core Skills, Competencies, and Characteristics:

• Must be familiar with RBP pricing models and vendors.
• Must have a solid understanding of claim processing and benefit application.
• Ability to work in a fast-paced environment and consistently meet deadlines.
• Must be able to maintain a positive attitude.
• Must be computer literate and knowledgeable in Windows and Microsoft Office environments, including Word, Outlook, and Excel. Knowledge of insurance database system a plus.

No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!

Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice.

In compliance with all states and cities that require transparency of pay, the base compensation for this position ranges from $40,000 to $50,000. Note that salary may vary based on location, skills, and experience. This position is eligible for health, dental, vision, mental health and other benefits.

We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing.

#WeAreHiring #PersonifyHealth

Beware of Hiring Scams: Personify Health will never ask for payment or sensitive personal information such as social security numbers during the hiring process. All official communication will come from a verified company email address. If you receive suspicious requests or communications, please report them to talent@personifyhealth.com. All of our legitimate openings can be found on the Personify Health Career Site.

Application Deadline: Open until position is filled.