Concierge-Orlo - Holland Partner Group

Salary Range: $24.00-$30.00 per hour, plus potential for commission and bonus.

The Concierge meets and greets all visitors and Residents of the property, provides excellent customer support and information about the community. 

• Meets and greets all visitors to and Residents of the property, providing customer support and information about the community, both in-person and via telephone. Represents Holland Residential and the community in a professional and friendly manner at all times.
• Provides miscellaneous services and information to Residents, at their request, as well as signs for and distributes deliveries.
• Acts as a liaison for Residents and management, ensuring excellent communication, and maintaining documentation of all interactions and follow-up regarding Resident issues.
• Maintains accurate knowledge of all information regarding the community, including pricing, availability, unit floor plans, and amenities as well as the condition of all vacant units, models and common areas.
• Maintains a working knowledge of all marketing efforts and assists Management staff with developing promotions and advertisements.
• Regularly inspects the community grounds, common areas, models, vacant units, and office areas. Offers recommendations to the managers regarding compliance and/or needed improvements.
• Adhere to the company’s safety programs, policies and procedures.
• Participate in company training classes, as required.
• Handle all resident issues in a timely manner, providing proper documentation and informing Property Manager as needed.
• Assists in developing and participates in various leasing programs to ensure their success.
• Be well versed with current market studies. Stay apprised of new communities, specials and promotions in the area.
• Develop and implement resident retention programs and activities.
• Assists Property Manager in the execution and delivery of lease renewal notices. Prepare renewal paperwork as guided by Property Manager instruction.
• Understands and applies principles of Fair Housing.
• Responsible for understanding Landlord-Tenant laws.
• Follows guidelines of community operating budget
• Becomes active in the local business community and develops a rapport with the residential community. Assists in creating the community newsletter.
• Organizes, attends and monitors various community recreational and social activities.
• Maintains a positive relationship with all Administrative and Maintenance staff to ensure excellent inside customer service, teamwork and accountability.
• Participate in company training classes, as required.
• Maintains a positive relationship with all Administrative and Maintenance staff to ensure excellent inside customer service, teamwork and accountability.
• Maintains confidentiality of sensitive documents and information regarding both Resident’s personal information, and confidential information regarding Holland Partner Group.
• Represents the community and Holland Residential in a professional manner at all times. Conforms to company apparel standards and sets a positive example for all associates
• Perform all other duties as directed by the Property Manager, and assist the overall team effort in any way possible

Education: High school diploma or equivalent is required. A college degree or related coursework is preferred.  

Experience: One to two years of customer service or hospitality experience required. Minimum of one year sales experience is preferred.

Knowledge, Skills and Abilities Required:

• Excellent communications and organizational abilities.
• Intermediate to advanced computer literacy to include knowledge of all MS Office programs and the internet
• Basic office organizational skills: filing, supplies inventory and ordering,   mailing/shipping, office equipment upkeep/contract maintenance
• Ability to deal well with people and develop a positive rapport
• Strong diplomacy skills
• Good verbal and written communication skills
• Independent decision making ability
• Ability to accurately perform basic to intermediate mathematical functions
• Initiative and resourcefulness
• Strong customer service orientation

Attendance: Position requires ability to work any of the seven days of the week, 52 weeks of the year.  Due to property staffing limitations, it is extremely critical that individuals be able to work their scheduled hours plus any other hours necessary to complete the job.  Position requires the incumbent to serve on-call, as scheduled or necessary.

Physical requirements: Ability to lift or move up to 40 pounds.

Equipment: Position requires use of basic office equipment including computer, telephone, facsimile, and photocopier. Position may require individuals to furnish their own vehicle or to use a vehicle provided by the property to transport customers, tools and/or supplies around the property.  Persons must be able to drive the vehicle without jeopardizing the safety of themselves, fellow employees and residents.   

This position also requires:

• Position requires individuals to wear appropriate maintenance uniform.
• Ability to deal well with people and Strong customer service orientation.
• Hearing and visual ability to observe and detect signs of emergency situations.
• Fluency in English both verbally and non-verbally.

Benefits: Holland is proud to offer a competitive and comprehensive benefits package, with enrollment eligibility beginning first day of the month following date of hire, that includes health care benefits (Medical, Dental, Vision, HSA, FSA), income replacement (Long-term Disability) and retirement savings through our 401(k), including employer match. Supplemental benefits are also available (Accident, Hospital Indemnity, Critical Illness, Short-term Disability, Commuter FSA) and we are proud to offer our Employee Assistance Program (EAP) and Tuition Reimbursement. We offer Paid Time Off (PTO) and state mandated Paid Sick Leave, paid holidays, the opportunity for our employees to get involved in their communities using Volunteer Time Off (VTO), and a generous Sabbatical after every 5 years of service. There are also opportunities to share in the success of the company through our profit share programs. Housing discounts may be available dependent on the property, ownership approval, and unit availability.