Concierge - Gale Hotels

SUMMARY:

The Concierge provides guests with an excellent experience for the duration of their stay by welcoming them upon arrival at the hotel and recommending hotel and local amenities.

RESPONSIBILITIES:

• Welcome guests and residents upon arrival.
• Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements.
• Uses hotel applications given to streamline communication.
• Promotes in-house F&B and wellness venues. Assist guests with reservations.
• Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel.
• Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations.
• Coordinate with other hotel departments to ensure guests’ requests are met.
• Assist guests with check-in and check-out.
• Arrange events, excursions, transportation, etc. upon request from hotel residents.
• Answer the phone and make reservations, take, and distribute messages or mail and redirect calls.
• Maintain updated knowledge of assets specific to the company’s needs.
• Perform any other duties requested by Management.

QUALIFICATIONS:

• Minimum 1 year of experience as a concierge; experience in customer service or relevant role is an advantage.
• Condo/Hotel experience preferred.
• Proficient in Microsoft Office.
• Working knowledge of hotel management systems.
• Able to multitask and prioritize tasks.
• Customer Service Oriented.
• Ability to work flexible hours, including evenings and weekends.

EDUCATION:

• High School degree, GED or Equivalent.

LANGUAGE SKILLS:

• Excellent verbal and written communication skills in English and Spanish (preferred).

REASONING ABILITY:

• Excellent verbal and written communication skills, with the ability to interact effectively with guests, associates, and external partners.
• Ability to work well under pressure and respond quickly and effectively to emergencies.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This job is primarily performed in an office environment with a moderate noise level. While performing the duties of this job, the employee is required to frequently inspect inside and outside areas of the property location and may be exposed to ongoing construction and various weather conditions. The noise level in the work environment may range from moderate to loud.