Concierge / Medical Front Office Rep - Village Health Partners

Village Health Partners (now a part of Catalyst Health Group) is a well-established primary care practice dedicated to providing compassionate and comprehensive healthcare services to our community. We are committed to delivering high-quality, patient-centered care in a compassionate and supportive environment. We have offices in Plano, Frisco, and McKinney.

We are seeking a friendly and professional Concierge / Front Office Rep to join our team at our Frisco office. You will serve as the first point of contact for our patients, provide exceptional customer service, and assist with various inquiries and requests.  

Responsibilities:

• Greet patients and visitors in a friendly and professional manner
• Check in patients and update insurance and demographic information
• Answer phones, schedule patient appointments, receive and post payments
• Act as a liaison between patients and medical support staff
• Maintain clean and organized reception area and lobby
• Collaborate with medical staff and other departments to ensure seamless patient care
• Handle sensitive and confidential information with discretion and professionalism
• Work efficiently and effectively in a fast-paced environment.
• Follow all HIPAA and privacy rules

Qualifications:

• 1 year experience in a medical office or healthcare setting
• EMR experience required - Athena preferred 
• Superior customer service and communication skills, both verbal and written
• Highly motivated and organized
• Knowledge of and adherence to HIPAA and OSHA rules and regulations

We offer a competitive benefits package that includes:

• Medical, Dental, Vision
• Health Savings Account (HSA) employer contribution
• Life Insurance
• 401K
• Paid Holidays
• PTO
• Referral programs
• Short term and long term disability
• Year-end bonus potential
• Employee recognition programs

We invite you to learn more about Village Health Partners at www.villagehealthpartners.com.

Village Health Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. It is our policy not to discriminate against any applicant or employee based on race, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other bias protected by applicable federal, state, or local laws.

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