Concierge Manager - Compass Group

Position Title: [[Hospitality Manager]] Reports To:Salary: [[$70,000 - $80,000]]Pay Grade: [[12]] Other Forms of Compensation: [[n/a]] Shift: 8:00AM - 6:00PM ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI).  Rooted in hospitality, ESFM elevates the workplace experience as the single source of innovative FM solutions that ensure a safe, healthy, and sustainable environment. ESFM’s clients include many household names from Life Science, Technology, Oil & Gas and Manufacturing markets.  ESFM self-performs 80% of all IFM solutions provided to clients. Their portfolio of service categories includes Environment, Health & Safety, Facilities Maintenance & Engineering, Sustainability, Janitorial & Industrial Cleaning, Laboratory Support and Workplace solutions.  This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. In 2020, ESFM (formerly Eurest Services) won the George Graves Award for Facility Management Achievement from the International Facilities Management Association (IFMA). This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in MyOpportunity to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email then you can check the status under Careers in MyOpportunity by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email  here to view the step-by-step instructions to refer a friend to this position. Job Summary  The Hospitality Manager is responsible for ensuring that all office areas and public areas of the facility are maintained to the highest level of professional appearance and that all service requirements are met and exceeded. This is a fast-paced, customer-interactive role that requires an organized and positive individual. This role leads a team of 4 hourly associates and 2 office managers and a variety of financial responsibilities.  Responsibilities:  Lead by example, delegate, and build strong relationships with clients and direct reportsRespond to requests promptly and extend outstanding customer service to all internal/external customers and clients. Maintain records of metrics of office services activities Serve as client’s main point of contact, host regular client meetings, and review metrics data related to essential job functions Produce client invoicing and maintain records related to supplemental billing in a timely and accurate manner Manage budget and forecasting of all business unitsManage employee payrollDelegate responsibilities to direct reports accordinglyCreate client Quarterly Business ReviewsProve flexible when faced with deadlines and challenges Oversee the physical appearance of all serviceable areas of the site including conference rooms, pantries, kitchens, lobbies, copy centers, office services, supplies, etc. Manage inventory of office and pantry supplies and coordinate ordering Conference room management - tidiness, booking, etc. Lunch/meal and catering coordination Assist with vendor lunches as needed Coordinate events and catering with events team Cross department support for IT and HR as needed IT equipment inventory New Hire Orientation and tours Ensure office info (wiki, internet, email, and slack lists) are updated and accurateMaintains documented procedures for all ESFM processes and responsibilities Participate in ESFM/Compass Group initiatives as assigned by senior leadership Participate in weekly, monthly, and quarterly meetings Establish work standards and work flow Execute additional responsibilities as needed based on client and supervisor requests   Apply to ESFM Services today!ESFM is a member of Compass Group USAClick here to Learn More about the Compass Story Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Applications are accepted on an ongoing basis.Eurest services maintains a drug-free workplace.Associates at Corporate are offered many fantastic benefits.MedicalDentalVisionLife Insurance/ ADDisability InsuranceRetirement PlanPaid Time OffHoliday Time Off (varies by site/state)Associate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs)Req ID:1360913ESFM Brandy Wilson