Concierge Lounge Attendant AM at Aimbridge Hospitality

Job Summary

The Concierge is responsible for providing attentive courteous and efficient service to all guests from arrival to departure. The main focus is to engage every guest in conversation and recognition as well as resolve any guest issues immediately. The concierge is available to answer any guest inquires regarding the city events and attractions. This individual will provide exceptional customer service to all of our guests and will support other departments including Sales Front Office and Bellman/Van as needed.

Responsibilities

QUALIFICATIONS:

• High School diploma or equivalent required.

• College course work in related field helpful.

• Experience in a hotel or a related field preferred.

• Must be able to convey information and ideas clearly.

• Must be able to evaluate and select among alternative courses of action quickly and accurately.

• Must work well in stressful high pressure situations.

• Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.

• Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.

• Must be able to work with and understand financial information and data and basic arithmetic functions.

• Must maintain composure and objectivity while under pressure.

RESPONSIBILITIES:

• Approach all encounters with guests and employees in a friendly service oriented manner.

• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).

• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.

• Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.

• Maintain a friendly and warm demeanor at all times.

• Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards.

• Assist front office manager with hiring and training

• Coordinate special events or special projects as assigned

• Assists guest with problems with hotel services

• Arrange transportation needs for guests

• Responds to inquiries with accurate information regarding hotel features services and assistance.

• Knowledgeable of daily functions VIP's and any other special events occurring in or pertaining to the hotel

• Provide information on the geographical area. Suggest site-seeing locations and arrange tours

• Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.

• Have knowledge of and assist in emergency procedures as required.

• Handle check-ins and check-outs in a friendly efficient and courteous manner.

• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

• Employees must at all times be attentive friendly helpful and courteous to all guests managers and all other employees.

• Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.

• Use proper two-way radio etiquette at all times when communicating with other employees.

• Attend meetings as required by management.

• Perform any other duties as requested by management.

Property Details

An inspired stay awaits at Chicago Marriott Southwest at Burr Ridge. With our central location, travelers can easily access desired destinations including The Morton Arboretum, Toyota Park and Brookfield Zoo. Travel plans become effortless thanks to our location near Chicago Midway International Airport. After a day of adventures, guests can retire to our rooms and suites complete with stylish dcor. Designed to meet a high-tech lifestyle, our accommodations offer an array of amenities including high-speed Wi-Fi and 50-inch Smart TVs. Later, guests can eat and drink with a scenic lake view at our on-site restaurant, Ciazza. Our hotel also serves energizing cups of Starbucks coffee to help start the day. We also offer a pool and a well-managed exercise room boasting an array of cardio equipment and free weights. Chicago Marriott Southwest at Burr Ridge exceeds every travel expectation.

Company Overview

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offeringDaily Pay! Ask your Recruiter for more details

• Medical, Dental, and Vision Coverage

• Short-Term and Long-Term Disability Income

• Term Life and AD&D Insurance

• Paid Time Off

• Employee Assistance Program

• 401k Retirement Plan

Apply for this position (https://careers-aimbridge.icims.com/jobs/351523/concierge-lounge-attendant-am/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834475008)

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EEO Statement

Aimbridge Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

PropertyMarriott Burr Ridge

Posted Date1 month ago(9/17/2024 3:09 PM)

ID2024-351523

LocationUS-IL-Burr Ridge

CategoryFront Office/Guest Services

TypeRegular

StatusFull-Time

Company : NameAimbridge Hospitality