Concierge Lead - Cottage Health

To support the Hospitality Services Department, including the Benefactor and Special GuestPrograms for the Santa Barbara Cottage Hospital Foundation, and to support a culture ofservice excellence at all public points of entry in order to enhance the patient experience at all CHS hospitals.

QUALIFICATIONS:

All job qualifications listed indicate the minimum level necessary to perform this job proficiently.

LEVEL OF EDUCATION:

Minimum: Prior customer service course work or training.

Preferred:

CERTIFICATIONS, LICENSES, REGISTRATIONS:

Minimum:

Preferred:

TECHNICAL REQUIREMENTS:

Minimum: Intermediate computer skills. Knowledge of database software systems. Typing speed of at lease 35 wpm. Employees hired in before 08/01/2016 can have a
typing speed of at least 30 wpm.

Preferred: Knowledge of basic medical terminology and hospital services. Basic knowledge of
insurance carriers and types of medical coverage. Bilingual skills.

YEARS OF RELATED WORK EXPERIENCE:

Minimum: High-end hospitality and customer service background and experience working with individuals of high net wealth.

Preferred: Healthcare experience
Cottage Health is a leading acute care hospital system, located on the central coast of California, widely known for our superior patient care, innovation, medical research and education. Our health system operates primarily in Santa Barbara, Ca, since 1888, and consists of three acute care hospitals, a Rehabilitation Hospital, multiple clinics and a multi-site Urgent Care system. Our mission is to serve the central coast communities with excellence, integrity, and compassion. Every day we touch thousands of lives in many different ways, resolute in our mission to put patients first. We take pride in helping our patients get back to living their lives - in the places they love.

Cottage Health is an Equal Opportunity Employer. Cottage Health applicants are considered solely based on their qualifications, without regard to race, color, ethnicity, religion, age, gender, transgender, gender expression and identity, national origin, ancestry, disability, sexual orientation, marital status, military status or any other classification protected by law. This policy applies to all aspects of the relationship between Cottage Health and an applicant or employee. Cottage Health is committed to upholding discrimination-free hiring practices. We strive to cultivate an environment where exceptional people bring diverse perspectives and find belonging, support and connection to their work.

Any Cottage Health applicants who require assistance or reasonable accommodations during the application process may request the need for accommodation with the Recruiter.

If you're already a Cottage Health employee, please apply on this link only.

SBCH Customer Care, Full Time Regular, 8Hours, Variable Shift, Santa Barbara Cottage Hospital