Concierge - Cedarhurst of Highland

Cedarhurst, a regional healthcare provider and true friend of older adults, seeks a service-minded, career-oriented individual to join our team as a Concierge at our Cedarhurst of Highland community. This position requires every other weekend and holiday availability. 

As a Concierge you will have to opportunity to connect with, and positively impact the lives of, our residents daily! You will be responsible for delivering personalized assistance and outstanding customer service to residents, staff, and visitors, while also supporting the Business Office with clerical tasks as needed.

As a Concierge, you will impact the lives of our residents by –

• Welcoming residents, visitors, and guests, providing exceptional customer service and assistance to those entering the community.
• Monitoring the community’s entry and exit points, signing in guests and residents, and ensuring compliance with safety protocols.
• Regularly engaging with residents helping them feel valued and cared for
• Receiving and distributing mail and packages.
• Managing the external and internal calls, taking, and communicating messages, as well as forwarding calls to the appropriate person/department.
• Assisting the Executive Director & Business Office Manager with clerical/administrative duties, as well as assisting the Sales & Marketing team with taking sales inquiries, as needed.
• Assisting residents with scheduling personal transportation services and in making reservations for various community events in conjunction with Life Enrichment Director
• Managing sale of guest meals and initiating credit card transactions for guest meal sales when necessary.
• Submitting all work order requests to Maintenance on behalf of residents.
• Monitoring emergency response system and fire alarm panel.

• Ensuring effective communication is being utilized by community staff with the residents’ families concerning residents’ care, encompassing their physical, personal, and emotional wellbeing.
• Working well with others and taking direction from management, as well as taking initiative with the capability to engage in conflict intervention and resolution for residents, families, employees, and others as needed.
• Remaining flexible and having the ability to work weekends, when necessary
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand/move, communicate, and identify written information. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl and lift and/or move up to 50 pounds independently; occasionally lift and/or move up to 200 pounds with assistance.
• Performing other job-related duties as assigned by Management staff.

To become a Concierge, you will need –

• A high school diploma or GED is preferred but not required.
• Previous experience in a customer service role, preferably in a senior living facility, healthcare, hospitality, or similar setting preferred.
• CPR or BLS certification preferred.

• Be able to demonstrate proficiency in Internet browsers (e.g., Explorer, Chrome, and Fire Fox), Microsoft Office programs including Outlook, Excel, Word and Publisher, electronic health records (EHR) systems, and any HR related systems if applicable.

When considering a career with Cedarhurst, please understand that –

• Our core values describe our expectation that every team member will be Passionate, Trustworthy, Empathetic, Positive, Respectful and Approachable – and in every way a real, true friend of those we serve.
• To be a Cedarhurst team member means you’re devoted to doing The Friend’s Work: In your every effort, you reassure, energize, and inspire older adults in Cedarhurst.
• Cedarhurst believes that its team is its greatest asset. For this reason, we provide our team members with extensive training as well as personal and career development opportunities.
• Cedarhurst believes in promoting from within. We seek team members who wish to grow with us. 
• Cedarhurst offers a competitive benefits package including medical insurance coverage, life insurance, long-term disability coverage and a 401(k) Plan with company match (after 1 year of service).
• Cedarhurst considers the health and safety of its residents, family members, and team members as its highest priorities. All offers of employment are conditioned on completing and passing a background and drug test, participating in testing requirements (such as TB) and using designated PPE when required.

We are an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, we will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with the employer.