Concierge (Full-Time) - Desert Mountain Club

Desert Mountain Club, one of the top 10 and largest private country clubs in North America, is looking for a Concierge to join the Member Services team!

Desert Mountain Club features seven signature golf courses (six of which are Jack Nicklaus & a par 54 championship course), seven distinctive clubhouses – each with its own unique restaurant plus banquets, state-of-the-art fitness center, swim and tennis facility, and spa. We offer terrific benefits like Health Insurance, FREE onsite medical clinic for all teammates & their dependents, 401k match, Free team member meals during shifts, Tuition reimbursement, and so much more!

In this role, you will be responsible for enhancing membership services by providing up-to-date information for on and offsite events and activities, making event and dining reservations, assisting with various member requests to include customized activities, and relaying calls to the appropriate department. Provide outstanding customer service and execute the Desert Mountain values and service standards in order to ensure that membership and guests receive a warm welcome, friendly service, and fond farewell. 

The ideal candidate will be outgoing, friendly and professional with a passion for serving others and dedicated to delivering excellence. A minimum of 2 years of customer service experience, proficiency in Microsoft Excel, as well as navigating reservation software, and a background in hotels, resorts or clubs is required. Notary Public Certification is required but this can be obtained upon hire. Must have strong knowledge of the Scottsdale and Phoenix area. 

BENEFITS

Join a top 10, 5-Star Platinum Club of America and be a part of an exciting, challenging, and rewarding experience PLUS enjoy excellent benefits:

• Competitive pay
• Medical, dental and vision coverage
• FREE onsite medical clinic to all employees & their dependents
• FREE employee meals during shifts
• FREE golf and tennis
• Paid Time Off
• Matching 401K
• Tuition reimbursement
• Retail discounts
• Pet insurance
• Employee uniforms provided

     *Please note, benefits are dependent on your DOL Status (ex. Full-Time, Part-Time, Seasonal).

We believe our teammates are our greatest asset and are committed to fostering a culture of care, respect, and positivity with a sincere focus on the safety, health, and professional growth of every teammate. If you’re looking to join an incredible team, then Desert Mountain is the place for you!

JOB DETAILS

Responsibilities:

• Greet members, guests, clients, and other visitors upon entering the clubhouse ensuring complete member satisfaction and exceptional service.
• Answer incoming calls in accordance to Desert Mountain Service Standards.
• Stay abreast and promote all upcoming events and activities at the Clubhouses and throughout the valley. Maintain most current copy of the “Master Event Guide” and spreadsheet of off-site scheduled activities.
• Upon special request, provide members with the preferred vendor rolodex listing. Ensure the list remains current and updated on the DM website and shared public drive.
• Handle reservations for all dinner, activities and events that are “accepting reservations” on the member website. 
• Maintain “Lost and Found” for the membership.
• Coordinate transportation, "road trip" and hotel arrangements for members and guests upon request. This includes assistance with boarding passes for member travel as needed (i.e. copy, fax, scan, and print).
• Plan special activities and day trips for members and their guests upon request.
• Purchase tickets for the members for the theater, sports events, musicals, etc. through local broker or via Ticketmaster.
• Assist with check-in's during special club activities.
• Assist members with their shipping needs via UPS, FedEx or USPS.
• Notarize documents for members in accordance with State regulations.
• Other duties as assigned by management.

Physical Requirements & Working Conditions:

• Required to work, days, evenings, weekends, and holidays.
• Required to sit at a desk for majority of the shift.
• Exposed to extreme cold (non-weather) and extreme heat (non-weather) – Occasionally
• Required to push, pull, lift and/or move up to 25 pounds – Occasionally
• Required to walk ¼ - ½ mile between the team member parking lot and building for scheduled shifts.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OUR COMPANY

Desert Mountain Club is one of the finest private residential communities in the world featuring world-class golf, indulgent amenities, and curated experiences. It is a private country club open to on and offsite property residents located in the elevated foothills of the beautiful Sonoran Desert in North Scottsdale, Arizona. The club spans across 8,000 acres featuring:

• Seven signature golf courses (six of which are Jack Nicklaus & an all new par 54 championship course)
• Seven distinctive clubhouses – each with its own unique restaurant plus banquets
• An award-winning spa and fitness center
• Spectacular swim and tennis facility
• Dozens of hiking and biking trails

Keywords: (Concierge, Customer Service, Guest Service, Guest, Services, Administrative, Front Desk, Admin, Social Club, Member Services, Events, Network, Golf Club, Clubhouse, Private Club, Hotel, Resort, Hospitality, Employment, Jobs, Job, Opportunity, Opportunities, Phoenix, Scottsdale, Carefree, Cave Creek, North Scottsdale, North Phoenix, Arizona)