Concierge/Front Desk - On Call-holidays, weekend availability required - Grand Lodge, Masonic Homes & Acacia Creek

Pay Range: $15.50 - $18.50

Communications Clerk - Part Time, holidays, evenings & weekend availability

The Masonic Homes of California are committed to a culture of Leadership. Our culture is to provide superior service to members, residents and staff through a sound and progressive model of service and care which aligns our mission, vision and operations. We embrace a four Pillar concept of Safety, Personal Connection, Experience and Efficiency that form our Masonic Way focus of excellence in all areas of the community. We demonstrate excellence in core services and place value on high quality job performance, professional development, effective time management, budget management, workplace safety and resident/employee satisfaction. We are dedicated to disciplined innovation and continuous quality improvement – we are a learning company. We are committed to sharing our knowledge and being an organization that attracts the best and brightest talent. We are team-oriented, caring and honest. Together we create meaningful life experiences that make a profound difference.

JOB SUMMARY

The Communications Clerk is responsible for providing a friendly, warm, efficient, professional and reliable “front desk/concierge” service to our residents, their families, employees and friends of the Masonic Homes of California while also ensuring the safety and protection of our residents, employees and the Home's property within established policies and procedures. The Communications Clerk will embody the Masonic Homes mission statement by incorporating the four pillars of safety, personal connection, experience and efficiency into their job’s essential functions.

ESSENTIAL FUNCTIONS

Safety Pillar

Looking for innovative ways to safely perform the job. Taking action to always put safety first. Taking personal responsibility for the safety of the staff and members you work with. Actively identifying areas to minimize individual and organizational risk. Using triage and risk assessment as tools for reducing organizational risk and providing appropriate service/care.

• Maintain a professional workspace: well-organized, lack of clutter, etc.
• Monitors safety devices, namely fire monitoring equipment, boiler and smoke detector alarms. In responding to an alarm, contacts the appropriate personnel and performs acts consistent with established Communication policies & procedures.
• Knowledge and understanding of role in emergency situation.
• Initiates a Notification of Temporary Absence form for residents who wish to leave the facility overnight.
• Reports equipment malfunctions and breakdowns as soon as possible.
• Remains at the Communication Center until relief for breaks, meal periods and end of shift arrives.

Personal Connection Pillar

Treating everyone with courtesy and respect. Maintaining proper boundaries of communication. Being an active listener. Making an intentional effort to treat colleagues with the same courtesy and respect as I do with my clients/residents.

• Greet and direct visitors in a friendly and helpful manner.
• Directs incoming calls and messages to appropriate staff or resident.
• Assist residents with outgoing calls.
• Maintains good working relationship with co-workers.
• Cooperates and communicates with co-workers and establishes good working relationships with all departments

Experience Pillar

Being available. Communicating with care. Ensuring your areas has a welcoming appearance. Performing the job with excellence.

• Maintains daily log as appropriate.
• Answer all incoming calls to the Masonic Home of CA standard.
• Receive, coordinate, and distribute all mail and deliveries.
• Assist with general clerical and administrative functions as required.
• Projects a professional appearance: well-groomed, appropriately dressed.

Efficiency Pillar

Supporting an environment of innovation that constantly seeks new tools and skills to meet our goals. Partnering with other team members in order to create an environment where together we meet our goals. Performing your role at the MHC efficiently and effectively so that members get the most out of their life experiences. Using time and resources wisely.

• Record accurate messages.
• Maintain stock of paper and other office supplies.
• Demonstrate multi-tasking abilities in telephone operation.
• Maintain a current file/listing of residents by name and room number, emergency phone numbers of on-call staff, department extensions, key personnel, etc.
• Create tickets through Worxhub for work orders.
• Arrange for UBER medical transportation & 24/7 resident volunteer drivers for airport run.
• Label newspapers for residents and staff for daily distribution.
• Maintain pertinent key and residents’ status logs, issue keys according to established procedures. Maintain accountability for keys.
• Provide back-up support for other departments as appropriate.
• Maintains regular attendance and arrives to work on time.
• Perform general office duties during low volume periods to include sorting, collating, copying and data entry.
• Maintain cash boxes (4). Sell meal tickets to employees and provide volunteers with free meal tickets
• Generate POS receipts and month end closing of POS.
• Provide backup assistance for Medical Billings’ essential functions.
• Assist Resident Relations department with general clerical admissions functions.
• Collating and copy admissions documents.
• Other duties as assigned.

Requirements

EDUCATIONAL REQUIREMENTS/LICENSES/CERTIFICATES

Any combination of education and experience that would provide the necessary knowledge and abilities listed, typically:

• High School Diploma, College Degree or equivalent
• As part of our commitment to health and safety for staff and residents, we require staff to be vaccinated for COVID19. We can assist you in obtaining your vaccination during the hiring process.

SKILLS, ABILITIES AND EXPERIENCE

• 1 year experience on Multi-line Telephone Console (preferable but not required)
• Knowledge of computers, internet, and software applications including Windows 7.0 and Microsoft Office programs
• Skilled in building relationships with residents, staff, and family members
• Must be able to work under stress and to relate to aging persons
• Must have a pleasant disposition at all times
• Awareness of “Concierge Services”

Benefits

At the Masonic Homes you will have the opportunity to combine your passion for helping people and high ethical standards with the opportunities to advance your career.

In return for your skills and passion, we offer:

• Work at a Top Place to Work focused on teamwork and support.
• CA Sick Time