Concierge Director - Atria Signature - Newport Beach
Newport Beach, CA 92663
About the Job
We create communities where employees thrive in their work, helping our residents thrive in their homes.
We strive to enhance the lives and exceed the expectations of those we serve every day. To do this, we cultivate the diverse talents of our team members in order to achieve something together that they could not do alone.
Atria Senior Living’s family of brands has immediate openings for individuals looking for a career with competitive pay and outstanding benefits, including:
- Paid holidays and PTO
- Community employees may receive annual anniversary rewards dependent on classification
- Employees may be eligible to receive an Annual Scores Reward of $500 (Full Time) or $250 (Part Time) based on community survey results
- Benefits package also includes Health, Dental, Vision, and Life Insurance
- Retirement Savings Plan / 401(k) employer match
- Tuition reimbursement (U.S Based Communities)
*Enrollment in benefits varies by employee classification; anniversary reward amounts vary by location
As a valued team member at Atria, you’ll work in a supportive environment that provides advancement opportunities and promotes a healthy work-life balance. Apply now!
The salary range for this position is $67,000/yr. - $73,000/yr. dependent on prior work history and experience
Responsibilities:The Concierge ensures residents and guests experience five-star service at this luxury community. This individual is responsible for creating a warm and welcoming environment while serving as the single point of contact for all service requests.
Create a Welcoming & Caring First Impression
- Warmly welcome every resident and guest to the community.
- Handle all resident and guest interactions with the highest level of hospitality and professionalism.
- Become familiar with local businesses; provide directions to local staples or attractions and can provide personalized services through identifying resident and guest preferences.
- Assist with ensuring proper maintenance and appearance of the property, specifically the entrance, lobby, and common spaces including common rest rooms.
Facilitate Community Service Requests
- Serve as point of contact for all resident requests and ensures all tasks are properly recorded in the hospitality software and fulfilled in a timely fashion. (requests include, but are not limited to transportation reservations, wake-up calls, appointment reminders, restaurant reservations, RSVPing to a community events, answering questions about Resident Engagement calendar, putting residents in contact with appropriate department Directors, etc.)
- Take appropriate initiative; respond and follow through promptly to various needs and requests.
- Escalate issues to management or other team members as required.
- Receive, document, and deliver mail & packages, dry-cleaning, and other personal items.
- Knowledgeable about community operations including services, building amenities and programming.
- Assist in the coordination of the community’s transportation schedule (includes, but not limited to reading the transportation schedule, being aware of Resident Engagement excursions, scheduling appointments for residents and, when applicable, assisting residents in coordinating alternative transportation)
- Communicate effectively to team members to provide a five-star level of service including receptionist, security, drivers and others.
- May drive company vehicle from community to social and other various destinations (only if required by community).
- May perform other duties as needed and/or assigned.
- Three (3) to five (5) years of relevant experience in a luxury setting; BA degree preferred.
- Experience in a supervisory capacity, including directing a department, training, coaching, and mentoring staff.
- Basic First Aid and CPR certification where required.
- Notary a plus.
- Bilingual/multilingual language skills a plus.
- Must successfully complete all Atria specified training programs.
- Must have highly proficient computer skills and experience working with a CRM or other customer database software.