Concierge - Saint John Paul II

·        Work with the Admissions Director to assign residents rooms and bed.

·        Ensure that the resident’s room is clean and orderly when resident arrives. Ensure special equipment and supplies are available.  Ensure that resident has TV remote, list of channels, and a working telephone. 

·        Work with the Dietary Department to identity resident’s favorite food.

·        Collaborate with Activities Department to identify resident’s favorite hobbies.

·        Orient the new admission residents and their family members to the Facility.  Provide the new resident welcome gifts, offer drinks and food, answer questions, make resident’s family feel comfortable and welcomed.

·        Inform residents and their family members that you are the point person to help with the transition, answer questions, solve problems, etc.

·        Advise the resident that you will check in on them before you leave and first thing in the morning and every other day for the first few days to make sure everything is going well.

·        Inform the Admissions Director, Administrator, or any other applicable department of any problems that new residents are having and help find a solution to these issues. .

·        Assist residents with completing customer satisfaction survey after their first week and address any problems in daily report