Concierge - Polacheck's Jewelers

Job Summary: The Rolex Boutique Concierge is a pivotal role within the boutique, responsible for providing

unparalleled service to clients and ensuring an exceptional experience while showcasing the

brand's heritage and craftsmanship. This position requires a blend of hospitality, product

knowledge, and a passion for luxury timepieces.

This is a support role to leadership and sales team.

Key Responsibilities:

• Client Engagement: Greet and assist clients upon arrival, ensuring a warm and

welcoming atmosphere.

• Personalized Service: Understand clients’ needs and preferences to provide tailored

recommendations and product demonstrations.

• Product Expertise: Maintain comprehensive knowledge of Rolex collections, features,

and history to effectively communicate the brand’s value.

• Sales Support: Assist with the sales process, including order placement, follow-up, and

post-purchase support, to ensure a seamless client experience.

• Event Coordination: Organize and support boutique events, including private viewings

and VIP gatherings, to enhance client rela)onships.

• Relationship Building: Develop and nurture long-term relationships with clients,

encouraging loyalty and repeat visits.

• Inventory Management: Monitor stock levels, assist in inventory management, and

ensure displays are well-maintained and visually appealing.

• Feedback Collection: Gather client feedback and insights to help improve service

offerings and address any concerns promptly.

• Team Collaboration: Work closely with the boutique team to maintain a cohesive

environment and achieve collective goals.

Qualifications:

• Experience: Previous experience in luxury retail or hospitality is highly desirable.

• Communication Skills: Excellent interpersonal and communication skills, with the ability

to engage clients and convey information effectively.

• Client-Centric Attitude: Strong focus on delivering exceptional service and anticipating

client needs.

• Attention to Detail: Keen eye for detail, particularly in presentation and service delivery.

• Passion for Luxury: A genuine interest in luxury timepieces, particularly Rolex, and an

understanding of luxury retail dynamics.

Additional Requirements:

• Flexibility to work evenings, weekends, and holidays as needed.

• Ability to thrive in a fast-paced, high-end retail environment.