Concessions Supervisor at the Hardrock Stadium - Sodexo Live

The Hospitality Supervisor - Quick Serve is responsible for ensuring that guests receive an exceptional level of service by supervising Quick Serve staff and supporting the Quick Serve operations at all points of sale. They will assign tasks and delegate responsibilities to Quick Serve Leads and will monitor servers as they provide a variety of pre-made or fresh-to-order snacks, beverages and entrée items from Sodexo Live!'s Quick Serve menu. Their top priority will be to ensure that the highest levels of cleanliness and sanitation are maintained. Style of service may be either take-away, restaurant-style or in-seat service format. They will circulate throughout assigned locations within the venue's levels, decks and concourses to monitor service within kiosks, mobile stands, permanent stand fixtures or cafes/bistros. They are responsible for ensuring that alcohol is being served responsibly throughout their assigned locations and for ensuring that Sodexo Live!'s standards for handing monetary transactions are consistently in place. The Hospitality Supervisor - Quick Serve will plan and prepare in advance of games or events, will provide hands on supervision during events and will organize post-event closing and clean up. Section 3: Responsibilities, Supporting Actions, and End-Results Major Responsibility: Supervise and support Quick Serve staff in providing outstanding service to all customers. Supporting Actions: • Perform duties according to Sodexo Live! procedure for opening and closing Quick Serve locations at start and close of business. • Work with Warehouse, Culinary and Operations teams to ensure all points of sale are properly stocked and supplied. • Assist in the training of Quick Serve staff; Observe, model and coach all guest service standards. • Ensure that all Quick Serve workers are present, in proper uniform and that all are well groomed; Delegate and assign responsibilities. • Ensure that responsible alcoholic beverage procedures are implemented and enforced throughout the venue. • Be fully knowledgeable of Quick Serve menu items; Assist in educating concession staff and serve as an information resource for any questions they may have. • Follow all Sodexo Live! practices for safe food handling and proper hygiene, including wearing gloves, keeping hair tied back, hand washing, cross-contamination, etc.; Perform duties in accordance with ServSafe guidelines. • Provide consistent floor supervision during games and events; Ensure assigned work areas are clean and properly maintained. • Monitor flow of service and maintain continuous communication with kitchen. • Ensure that staff are assigned meal breaks and that proper time and attendance procedures are followed. • Assist in facilitating special guest requests; Intervene in instances of guest dissatisfaction; Work diligently to resolve issues and address concerns so that no guest leaves unhappy. • Coordinate the disposal or safe storage of leftover event food as prescribed by the Manager or Chef. End Results: Sodexo Live! retains an excellent reputation; Guests receive and E3 experiences; Service, revenue and profit goals are achieved. Essential Function: Yes Percentage: 60% Major Responsibility: Ensure that policies and procedures for processing Quick Serve customer sales transactions are adhered to. Supporting Actions: • Train and monitor staff's utilization of operational procedures for POS system and register to efficiently process guest purchases. • When needed, andou arep in and help ring up guest orders to ensure timely service. • Verify merchandise cashier cash bank balances and prepare vault drops as necessary. • Review cash and receipts to ensure accuracy. • Ensure that Quick Serve staff follows all guidelines for collecting payment, including credit card transactions and proper cash handling. End Results: Sales transactions are seamless; Loss is mitigated. End Results: Sodexo Live! retains an excellent reputation; Service, revenue and profit goals are achieved. Essential Function: Yes Percentage: 30% Major Responsibility: Ensure that quality and safety standards are maintained. Supporting Actions: • Routinely inspect areas of assigned responsibility and report all substandard safety, security or equipment conditions to manager. • Monitor quality of products and services produced by staff and ensure compliance with established standards. • Ensure that supplies and equipment are properly utilized. • Ensure that all food and supplies are stored and/or maintained under proper conditions as per standards. End Results: Sodexo Live! retains an excellent reputation; Service, revenue and profit goals are achieved. Essential Function: Yes Percentage: 10% Section 4: Decisions free to make and decision that depend on positions advice Decisions free to make: • Methods for training and monitoring staff in providing service to customers, within the scope of responsibilities. • Organization of on-going work activities. • Methods for completion of day-to-day tasks. Decisions that depend on positions advice: • Approval of any matter with a cost or expense implication. • Actions outside of established policies and procedures. • Actions that could involve significant organizational risk. • Actions that impact productivity. Section 5: Dimensions A Quick Serve Supervisor will perform supervisory, sales and service duties within concessions outlets within a given business unit. Assigned work areas will vary. They will have minimal latitude for independent decision making. Receives a significant level of supervision with instructions given for routine work and detailed instructions given for new lines of work or special assignments. ____________________________________________________________________________________ Section 6: Job Qualifications/Skills Required: • High school diploma or equivalent. • College degree or combination of education and work experience to support on-the-job effectiveness. • 1-2 years supervisory experience in a fast-paced foodservice facility preferred. • Ability to understand written and oral direction and to communicate same with others. • Ability to promote and participate in a team environment. • Ability to work independently and in a high stress, fast paced environment • Must be able to speak, read, write and understand the primary language(s) used by guests who typically visit the work location. Other Requirements: Must be able to stand and exert well-paced mobility in an often tightly-quartered environment. Have the ability to bend and lift up to 30 pounds frequently. Must be able to give direction most of the working day speaking clearly and listening attentively to guests and other employees. Hours may be extended or irregular to include nights, weekends and holidays. Must be able to meet the following requirements with reasonable accommodation: • The employee must regularly lift and/or move up to 50 pounds, and carry approximately 20 feet. • Ability to physically walk approximately one-fourth (1⁄4) of a mile and the circumference of the unit several times a day. • Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus. • Employee must be able to perform repetitive motions. • Employee must have the ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. • Employee must be able to operate in an environment with moderate to high noise levels • Other lifting or physical requirements as added from time to time, or as require • Push and Pull equipment such as: merchandise racks, speed racks, flat beds, and wire carts the distance of up to .4 miles. • Must be able to stand for prolonged periods of time. • While performing the duties of this job, an employee is regularly required to stand, use hands to finger, handle, or feel, reach with hands and arms, and taste or smell. • The employee is occasionally required to stoop, kneel, or crouch • Ability to multitask in an office or operations setting. • Ability to operate telephone and to talk and/or hear in a retail store location setting (noise level is moderate). • Ability to sit, walk, stand, bend, and twist on an intermittent or continuous basis. • Ability to, grasp, push, pull objects such as files, file cabinet drawers, and reach and lift overhead. • Ability to operate a desktop computer or register terminal. • Ability to understand written information. • Other lifting or physical requirements as added from time to time, or as required to perform the essential functions of this job.