Computer Technician (ITSM, ITIL) - American Technology Consulting

DETAILS:Under the general guidance of the IT Operations Manager, this position isresponsible for growingand operating the Information Technology Service Management (ITSM) program atWisconsinDepartment of Financial Institutions (DFI). This position serves as an expertresource and relies onextensive experience and judgment to plan and accomplish goals.Essential duties include providing expert level technical assistance in supportand preparation ofdesktop supported applications and hardware. Requires extensive knowledge of,and experiencewith, desktop technology including, but not limited to, desktop operatingsystems, desktopapplications, desktop hardware, laptop systems, desktop printer support, Androiddevices, iOSdevices, other supported wireless devices and peripherals. This title receivesescalated level supportissues from help desk.This position will also be responsible for configuring and administering theITSM tool, leading ITSMimprovement initiatives, coaching and training junior technical support staffand IT personnel,maintaining a high degree of professionalism including during interactions withexecutiveleadership, creating and implementing IT policies, procedures, standards andguidelines. Theposition is expected to be familiar with a wide variety of IT concepts,practices, and technologies.This position may lead and direct the work of others. This position isresponsible for providing in-person support to DFI staff at the Hill Farms State Office building in Madison,WI.REQUIRED SKILLS (10+ years): Diagnosing, patching, and deploying desktop systems and IT hardware. Effective and professional communication skills. ITSM improvement initiatives based on ITIL best practices. High self-motivation, prioritization, and attention to detail.NICE TO HAVE SKILLS: ITIL 4 Foundation certification. CompTIA A+ certification. PMP certification.INTERVIEW PROCESS: Teams video interview with the camera on.ADDITIONAL DETAILS: EQUIPMENT -- The candidate will cover parking costs or negotiatereimbursement.Limited free parking is available nearby; onsite parking costs approximately$70/month No access to Federal Tax Information (FTI). No on-call or weekend hours required.