Computer Support Specialists - Nexus Staff
Latham, NY
About the Job
Job Title: Computer Support Specialists
Employment Type: Contract
Work Hours: 40 hrs./week
Work site: 100% On Site
Location: 10 British American Blvd., Latham NY
Job Duration: 6 Months
Closing: 03/05/2024.
Minimum Education:
- High School Diploma
- Technical Degree/Certificate Program
Work Experience:
- Minimum of 3 years of experience in technical support roles
Job Duties:
- Respond to calls and emails within the IT Call Center from users reporting technical issues related to hardware and software.
- Provide technical assistance and troubleshooting for issues with Windows 10/11, MS Office 365, Adobe software, laptops, printers, and scanners.
- Deliver excellent customer service through professional verbal and written communication.
- Collaborate effectively with team members to resolve technical problems efficiently.
Preferred Skills:
- Proficiency in software including Windows 10/11, MS Office 365, Adobe
- Familiarity with hardware components such as laptops, printers, and scanners
- Strong verbal and written communication skills
- Ability to provide excellent customer service
- Capability to work collaboratively in a team environment
Misc. Information:
- Shift timings vary based on the needs of coverage within the call center, operating between 8:30am and 6:00pm.
- Free parking is available at the worksite location.
- Public transportation options include a nearby bus line with a 5-minute walk to the office, as well as access to Uber/Lyft services.
- The role initially requires 100% onsite presence for five weeks of training, followed by a hybrid schedule with two days remote and three days onsite.
- Interviews will be conducted via MS Teams with audio/video access required.
- Temporary contractors will be provided with necessary equipment such as a Badge ID, Laptop, Dock, Monitors, Keyboard-Mouse, and Bag, requiring them to sign a Terms and Agreement form.
- Training will be provided during the initial five weeks onsite.
- The role falls under the Administration department within the Information Technology Bureau.
The Nexus Staff Difference:
- Our outstanding healthcare coverage, including dental and vision, begins in just 30 days after you join us.
- We offer weekly payments via ACH (Automated Clearing House).
- Serving as Prime Vendors to New York State and New York City for over 10 years.
Source : Nexus Staff