Computer Support Specialists - Nexus Staff
Albany, NY
About the Job
Job Title: Computer Support Specialists
Employment Type: Contract
Work Hours: 37.5 hrs./week
Work site: 100% Onsite
Location: 875 Central Avenue, Albany, NY
Job Duration: 2 Years
Closing: 11/15/2024.
Computer Support Specialist candidates will assist with activities related to Federal and State complaint and surveillance activities in Article 28 facilities throughout the state, including but not limited to hospitals, diagnostic & treatment centers, ambulatory surgical centers, and dialysis facilities.
Minimum Qualifications:
- High school diploma or equivalent
- One year of office experience
- Well organized and detail oriented
- Excellent verbal and written communication skills, including the ability to walk-through complicated technical ideas or tasks with individuals without an IT background.
- Ability to work alone and as part of a team.
- Excellent working knowledge of Microsoft Office, specifically Outlook, Teams, Word,
- Excel, PowerPoint and SharePoint.
Preferred Qualifications:
- Bachelor's degree
- Experience working in a fast-paced setting with the ability to multi-task and work in complex databases.
- Experience in effectively communicating with complainants, providers, and staff.
Responsibilities:
- Candidates will maintain spreadsheet database of hospital and Article 28 facility complaints that do not rise to a federal allegation and are processed as a case review.
- Attends staff meetings where patient cases are discussed and logs decisions on spreadsheet.
- Sends email and postal letters to complainants in response to complaints and uploads letters to centralized online storage drives.
- Checks and logs phone calls to department voicemail, including complaints due to hospitalization, visitation and filing an initial complaint.
- Train and support for DOH staff.
- Provide support to providers and consumers.
Duties include but are not limited to the following:
- Scans, electronically files and distributes copies of mailed CHIP complaints to supervisors.
- Maintains files of paper complaints received by CHIP and disposes according to DOH.
- Internal documentation storage and disposal guidelines, including removal to offsite storage.
- Maintains spreadsheet for CHIP case log review.
- Processes and uploads letters for CHIP reviewers.
- Utilize multiple data sources, assist with the use of variance analysis to validate the data used for Hospital and Emergency Medical Services (EMS) providers COVID-19 statistics when needed.
- Maintain Hospital and EMS contact databases used for COVID-19 ad hoc requests and activities.
- Special assignments and projects as assigned.
Miscellaneous Information:
- Shift Timing: Monday - Friday between 8:00am and 5:00pm, with a half-hour unpaid lunch break.
- Free parking is available on site. There may also be nearby pay lots or on-street parking.
- CDTA bus route/stop within ½ mile from 875 central ave.
- Interview will take place remotely.
- Training will be provided to the selected candidate.
The Nexus Staff Difference:
- Our outstanding healthcare coverage, including dental and vision, begins in just 30 days after you join us.
- We offer weekly payments via ACH (Automated Clearing House).
- Serving as Prime Vendors to New York State and New York City for over 10 years.
Source : Nexus Staff