Computer Support Specialist III - Montana Tech

Computer Support Specialist III
Full-Time
$24.189/Hour

Montana Technological University provides a comprehensive benefits package for all eligible positions that includes health, dental and vision insurance, mandatory retirement plan with employer contribution, partial tuition waiver, and a wellness program.

Applications received by December 22, 2024 will be guaranteed full review and consideration.  Applications received after that date may be considered until an adequate applicant pool has been established.

This position will resolve complex problems, research and implement new technologies, provide advanced technical support to all faculty and staff (regardless of which department/college they reside in), computer labs and classrooms, troubleshoot problems, answer questions, prevent/minimize downtime for both Montana Tech and Highlands College campuses. 

The Computer Support Specialist III is responsible for communicating with various vendors in order to troubleshoot/implement new campus technologies, assisting with the setup and maintenance of campus computer labs and classrooms, determining issues/solutions with hardware and software, writing training manuals and training users.

Along with being responsible for providing technical support for the entire campus, each Computer Support Specialist is assigned a department/college that requires specialized support for which they will perform the lead role.  This will include installation and maintenance of college level hardware, software, peripheral equipment and operating systems, researching, designing, implementing, maintaining, and documenting the technology required by that department/college.  This position will also be required to provide cross training to other Computer Support Specialists as well as the Computer Support Specialist Manager for the department/college for which they are responsible.

The hours of week for this position are generally Monday – Friday, 40 hours a week, 8 hours per day; however, there are occasionally times the person will be required to be on call and potentially work an alternate schedule.  Qualified applicants must have an Associate in Networking/Technology/Information Technology (or related field) or 4 years relevant experience.  It is preferred candidates have Bachelor of Science in Networking Technology/Information Technology (or related field); A Hardware and Software certification; understanding of hypervisor administration and maintenance; experience maintaining and debugging computer peripherals (printers, projectors, mobile devices, cameras, etc.)

Duties:

• Day to day support for computer hardware, operating systems, software, and attached peripherals (scanners, printers, projectors, etc.) in faculty and staff offices, and student computer labs, ensuring effective operation at all levels
• Prioritize problems for maximum effectiveness
• Virus and Malware removal and protection
• Server creation, installation and maintenance.  Administer and maintain:

• Printer servers
• File Servers
• Network License Servers
• Remote application server
• Server for security cameras
• Servers for inventory
• Client imaging servers
• Virtual servers supporting various functions

• Design, implement and maintain multimedia classrooms to ensure a pleasant and productive learning environment.  Maintain computers, data projectors, document cameras, smart boards, sound system and video switching equipment.
• Implement audio/video conferencing including point-to-point and point-to-multipoint video co

Required Qualifications:
 

• Qualifying candidates must have an Associate in Networking Technology/Information Technology (or related field) or 4 years relevant experience.

Preferred Qualifications:

• It is preferred candidates have Bachelor of Science in Networking Technology/Information Technology (or related field); A Hardware and Software certification; understanding of hypervisor administration and maintenance; experience maintaining and debugging computer peripherals (printers, projectors, mobile devices, cameras, etc.), experience utilizing SCCM (MECM), MDT, and WDS to facilitate imaging computer, experience with A/V equipment.

Physical Demands

• Lift over 50 pounds
• Walk, bend, sit, stand for extended periods of time
• Kneel, climb ladders 6 ft and higher, crouch
• Carry equipment up a maximum of three flights of stairs
• Move equipment via a cart across campus, which includes up and down hills

For full consideration application materials must be complete.  
Please include: 

• Cover letter addressing qualifications,
• Resume
• Contact information for 3 professional references. 

For full consideration application materials must be complete.

Any offer of employment is contingent upon a satisfactory criminal background check.

Montana Tech is committed to providing a working and learning environment free from discrimination. As such, the University does not discriminate in the admission, access to or conduct of its educational programs and activities nor in its employment policies and practices on the basis of race, color, religion, national origin, ethnicity, creed, service in the uniformed services (as defined in state and federal law), veteran status, gender, age, political beliefs, marital or family status, pregnancy, physical or mental disability, genetic information, gender identity, gender expression, or sexual orientation or preference. In support of the University’s mission to be inclusive and diverse, applications from qualified minorities, women, veterans and persons with disabilities are highly encouraged. Montana Tech makes accommodation for any known disability that may interfere with an applicant’s ability to compete in the hiring process or an employee’s ability to perform the duties of the job. In compliance with the Montana Veteran’s Employment Preference Act, Montana Tech provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans.

To claim veteran’s preference please complete the employment (veteran’s) preference form located on the employment page and email to humanresources@mtech.edu. You must include the job title of the position in which you are applying.

Employment (veteran's) preference form

To request an accommodation for the application or interview, please contact Cathy Isakson 406-496-4380; cisakson@mtech.edu

Why Work at Tech?

Help meet the changing needs of society by providing a transformative student experience by helping develop leaders for tomorrow by advancing science, engineering and technology.

In addition, Montana Tech offers an attractive benefits package* which includes:

• Medical, Dental, and Vision Insurance with low deductibles and comprehensive coverage.
• Generous employer contribution toward monthly health care benefits worth $6.08 per hour.
• 5.9% retirement employer contribution for eligible employees
• 11 Holidays per year
• 3 weeks of Annual Leave to start
• Generous sick leave policy that can be used for sick children, doctor and dentist appointments as well as bereavement.
• 6 credits of coursework free per year (fees not included)
• Life and Disability Insurance
• Reduced tuition for dependents after 4 months of employment for eligible employees
• Employee Assistance and a Wellness Program
• Optional Retirement Plan for eligible employees
• Possible remote work days with supervisor approval and eligible positions.

* Benefits are dependent on position type and terms and conditions of eligibility.

Montana Technological University, Butte Montana, is nestled in the Heart of the Rocky Mountains along the Continental Divide, where I-15 and I-90 intersect. We are home to the largest National Historic District in the country. Montana Tech is a special focus institution with a reputation for excellence and value. Montana Tech is ranked #1 in the nation by CollegeNET.

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