Computer Support Specialist - Potawatomi Federal Solutions, LLC

Computer Support Specialist

Location: Fort Detrick, MD

Security Clearance:  ***Active DoD Secret Security Clearance Required***

Employment Class: Full Time Regular

FLSA Classification: Exempt - Salaried

Position Summary:

1Prospect Technologies, LLC (a federal government contractor) is seeking a qualified Computer Support Specialist in support of a complex web server environment, providing support for Tape COOP management and monitoring of the Data Centers environmental systems. Troubleshooting of operational issues, escalation and coordination of operational activities will be required. The Computer Support Specialist shall perform limited resolution per guidelines; coordinate support as needed in support of operational guidelines prescribed by the Fort Detrick Network Enterprise Center (NEC) Ops Center management. 

Why work for us:

• Low stress, team environment
• Supportive leadership
• Growth opportunities
• Strong culture of self-improvement and development

Essential Duties & Responsibilities: 

•    Performs power up/down procedures for various platforms and devices located in the data center.
•    Provides operational support for server class platforms.
•    Maintains Windows and Linux servers following Standard Operating Procedures (SOP).
•    Executes backups on all assigned systems at specified times. Inserts/removes backup tapes for DMLSS systems and cleans drives.
•    Assists in Property Management and working with Government staff to prepare equipment for pickup.
•    Provides after hours help desk functions for Fort Detrick NEC and must have the ability to log problems via telephone, e-mail or web and attempt to resolve or elevate to appropriate SME.
•    Provides emergency support between 1801 and 0559 as required on a rotational basis.
•    Have good communications skills and the ability to work independently as well as part of one more teams.
•    Coordinates pickup and delivery of media stored offsite through offsite storage vendor utilizing related software.
•    Performs notification of personnel on arrival of off- site monthly media - track response, return and documentation to facilitate media return to off-site storage.
•    Participates in Data Center expansion, growth, and reconfiguration projects.
•    Updates all documentation, databases, SOPs for all functions performed and systems affected- including VISIO, SharePoint, SCOM, Remedy, Ops logs, SOPs, maintenance logs, event logs, and activities logs 
•    Monitors and provides access to Data Center using standard operating procedures  
•    Performs after hours security monitoring
•    Verifies DIS has performed monthly UPS/Chiller/Diesel Tests
•    Interacts with NEC staff and provide assistance in resolving issues
•    Assists with network server administration functions
•    Physically verify rack configurations (locations, contents, identification) and update as needed rack elevation diagrams using Microsoft Visio or similar software
•    Performs IAVA patching and computer imaging 
•    Other duties as assigned

Education & Experience Requirements:

•    Associate degree desired, with five (5) plus years’ experience. 
•    CompTIA Security+ required
•    Secret Clearance required
•    Knowledge of Army IT regulations and security procedures.
•    Proven customer service skills.
•    Ability to apply systematic/systems analysis processes and procedures to troubleshooting diagnostics.
•    Advanced diagnostic skills and tools knowledge.
•    Experience with BMC Remedy 8.1 or similar help desk tracking tools.
•    Experience with Microsoft Office products including Access, Excel, and Word.
•    Demonstrated ability to work without direct supervision.
•    Knowledge of Army IT regulations and security procedures.

Working Conditions/Working Environment/Physical Demands:

•    Works under general supervision and reports to the team or site lead
•    Must be able to lift a minimum of 25 pounds
•    This position is for the 1st shift. 
•    Duties are subject to change based on the needs of the government customer

1Prospect Technologies, LLC is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.     

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