Computer Support Specialist - Fargo, ND - Onsite - Medbridge Healthcare

Seeking qualified Computer Support Specialist for Fargo, ND location

MedBridge Healthcare is seeking experienced Computer Support Specialist to work at our Fargo, ND location. The Computer Support Specialist is responsible for planning, organizing, and the implementation of technology in combination with providing support to all internal and external users. The Computer Support Specialist ensures these processes and assigned duties are followed by all of the department according to MedBridge policies & procedures in accordance with states and federal regulations.

 MedBridge is a leading provider of sleep laboratory management services and sleep therapy.

 MedBridge partners with hospitals and physician practices to offer comprehensive fully-integrated services for patient identification, testing, diagnosis, treatment and long-term care management of patients with sleep disorders.

Primary Duties

• Communicates with manager potential actions at MedBridge partner sites that may improve or affect information flow, superior service. Demonstrate effective written and spoken communication skills.
•  Maintain current inventory/asset tracking of all technology related equipment, including but not limited to software and hardware and those items associated with the functionality of sleep services.
• Maintain up-to-date documentation for all systems.
• Analyzes the impact of new and/or changing technologies and develops strategies and recommendations for changes to current systems.
• Collaboration with labs on matters related to the network, operation, sleep diagnostics, and systems.
• Performs equipment installation and scheduling of lab changes, lab relocations at current partners sites in cooperation with Sleep Facility Manager(s) and VP of IT.
•  Coordinates training of new equipment, equipment upgrades software
• Performs equipment upgrade, maintenance, and scheduling of lab changes at sites.
• Able to travel throughout the company service area on little or no notice. Some travels may require one or many overnights away from the central office. Average travel per month = 1-3 days

Qualifications

• Two-year associate degree preferred.
• Must have working knowledge of technology principles and techniques necessary to maintain systems and services in a business environment.
• Certificates/Licenses/Registrations in the computer, networking, and security field preferred.
• Excellent Communication skills
• Windows Operating System
• Microsoft Office applications, including Microsoft 365 Services, Web-based applications.
• Customer Service and high level of Communication
• Compliance with regulatory and legal requirements
•  Process documentation and follow operational procedures.
• Ability to make timely and appropriate decisions.
• Demonstrate skills including ability to troubleshoot mainstream applications. i.e. Office, online apps, Microsoft products, sleep diagnostic equipment
• Knowledge and understanding of Internet and email usage.
• Ability to multitask.
• Ability to troubleshoot complex software and hardware issues.
•  Knowledge of database and networking security systems
• Strong written and verbal skills
• Impeccable accuracy and attention to detail

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1.   The employee is regularly required to stand, walk, and sit, talk and hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.

2.   The employee is required to use his/her hands to operate office equipment.

3.   The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.

 Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

In the performance of this job, the employee may be exposed to chemical vapors such as acetone, ether, or glutaraldehyde. There may also be incidental skin contact with these substances. Personal protective (PPI) equipment such as gloves and eye protection must be used as appropriate to the task being performed.

OSHA Classification System for Evaluation Potential Exposure to Blood Borne Pathogens

            This position will involve NO exposure to blood, body fluids, or infectious materials.

 EQUAL EMPLOYMENT OPPORTUNITY / AFFIRMATIVE ACTION EMPLOYER: MedBridge Healthcare LLC, and its subsidiaries, are dedicated to providing equal opportunities to all individuals regardless of race, color, religion, ethnic or national origin, gender, age, disability, sexual orientation, gender identity, gender expression, veteran's status, or any other factor that is a prohibited consideration under applicable law.

 STATEMENT OF POLICY

MedBridge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.