Computer Support Specialist - Global Data Consultants

GDC IT Solutions is currently seeking a Computer Support Specialist in Beloit, WI. 

Position Overview:

The Computer Support Specialist is responsible for fielding incoming help requests from end users via phone and email, ensuring courteous and timely resolution of technical issues. This role involves documenting user information, troubleshooting problems, and escalating issues when necessary, while also performing hands-on fixes at the desktop and network levels. Additionally, the technician will assist in developing support resources, perform preventative maintenance, and work to improve help desk efficiency through process enhancements and continuous improvement efforts.

• Field incoming help requests from end users via both telephone and e-mail in a courteous manner
• Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
• Build rapport and elicit problem details from help desk customers
• Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician
• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
• Apply diagnostic utilities to aid in troubleshooting
• Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
• Identify and learn appropriate software and hardware used and supported by the organization
• Perform hands-on fixes at the desktop, network levels, including installing and upgrading software, installing hardware, implementing file backups, mapping, troubleshooting connections, configuring systems, and applications
• Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
• Test fixes to ensure problem has been adequately resolved
• Perform post-resolution follow-ups to help requests
• Develop help sheets and frequently asked questions lists for end users
• Performs other duties as assigned by management
• Represents the MIS/IT Department on continuous improvement or other task teams
• Works to improve helpdesk efficiency by suggesting changes, such as creation of frequently asked questions and template for loading software

• Associate's or Bachelor's Degree in related field
• 3+ years of overall IT support experience for desktops, laptops, mobile, and other peripheral devices
• 1 or more years of recent hands on IT Desktop Support experience - installing, upgrading, troubleshooting, and managing software and hardware
• Knowledge of basic computer hardware, including desktops, laptops and printers
• Experience with desktop and server operating systems, including Windows 10 pro, Windows Server 2012
• Extensive application support experience with Microsoft Office
• Good understanding of the organization’s goals and objectives
• Exceptional written and oral communication skills
• Exceptional interpersonal skills, listening, and questioning skills
• Exceptional customer service orientation
• Experience working in a team-oriented, collaborative environment
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components
• Lifting and transporting of moderately heavy objects, such as computers and peripherals

Preferred Experience

• Professional certifications such as A+, Network+, and MCSA
• Experience working in a manufacturing environment is a plus

What We Do: 

GDC is a full-service IT Staffing and Solutions company specializing in the areas of IT talent placement, application development, multilingual service desk, networking and infrastructure, business intelligence, and project management.

Why Work for GDC?

• Cutting Edge Technology and Innovation

• Career Growth Opportunities

• Employee-Centric Environment

• Comprehensive Benefits Package

• Holiday and Vacation

Equal Opportunity Workplace:

GDC is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. All qualified applicants will receive consideration for employment.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification forms upon hire.

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