Computer Support Specialist - Tryfacta, Inc
Albany, NY 12226
About the Job
About US:
Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private &public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial ecosystems.
Founded in March 1996, we have a presence in all 50 States. Tryfacta has Ranked number 1 as one of the fastest-growing companies by Inc. Magazine (Inc. 5000)!
Tryfacta is certified by the Joint Commission for Healthcare Staffing Services & has numerous ISO Certifications that capture our commitment to continuous improvement.
Job Summary:
Tryfacta is seeking a Computer Support Specialist for our client in Albany, NY 12226. This is a temporary contract assignment. If you meet the qualifications listed below and are interested, please Apply Now!
Position Title: Computer Support Specialist
Location: Albany, NY 12226
Duration: 24 Months
Work Schedule: Mon - Fri || 8:00 am and 5:00 pm
Responsibilities for this position include, but are not limited to:
To be considered for this position, you should have: [Skills, Education, or Experience]
Tryfacta is an Equal Opportunity-Affirmative Action Employer. We do not discriminate based on Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation / Age
Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private &public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial ecosystems.
Founded in March 1996, we have a presence in all 50 States. Tryfacta has Ranked number 1 as one of the fastest-growing companies by Inc. Magazine (Inc. 5000)!
Tryfacta is certified by the Joint Commission for Healthcare Staffing Services & has numerous ISO Certifications that capture our commitment to continuous improvement.
Job Summary:
Tryfacta is seeking a Computer Support Specialist for our client in Albany, NY 12226. This is a temporary contract assignment. If you meet the qualifications listed below and are interested, please Apply Now!
Position Title: Computer Support Specialist
Location: Albany, NY 12226
Duration: 24 Months
Work Schedule: Mon - Fri || 8:00 am and 5:00 pm
Responsibilities for this position include, but are not limited to:
- Answer calls and e-mail messages as they come in to the Statewide Financial System (SFS) Help Desk
- Accurately document all issues and requests during the initial call
- Analyze user issues and questions. Leverage system knowledge and use knowledge base resources to pinpoint resolution and answers for users.
- Establish and maintain a working knowledge of the Statewide Financial System's navigation, procedures, and processing requirements
- Support users in the use of the system including, but not limited to, navigation, access, and reports.
- If required, route issues and requests to appropriate second line of support
- Coordinate schedule with Help Desk supervisor to ensure coverage during established business hours.
- Learn to use Help Desk core tools and software to assist users when needed and obtain a base knowledge in the core products supported by the Help Desk
- Participate in appropriate training, workgroups and agency meetings
- 1st Level Support for Help Desk and Security Incidents.
To be considered for this position, you should have: [Skills, Education, or Experience]
- Experience with ServiceNow or other ticket or case management software is a plus
- Strong MS Windows, MS Outlook, and MS Office knowledge particularly in MS Excel and MS Word
- Knowledge of basic accounting principles
- Excellent communication skills
- Works well with others
- Reliable and trustworthy
- Ability to multi-task and set priorities
- MS SharePoint knowledge is desirable
- Ability to write non-technical correspondence, communicate in writing
- High School graduate with some college; computer science related degree is preferred.
Tryfacta is an Equal Opportunity-Affirmative Action Employer. We do not discriminate based on Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation / Age
Source : Tryfacta, Inc