Computer Support Associate - Quad Cities - RK Management Consultants, Inc. (RKMC)
Moline, IL
About the Job
Job Duties:
" Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix.
" Imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
" Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts.
" Responsible for effective e-mail communications and ability to create and maintain basic
documents/records:
" Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
" Maintains equipment, supplies, data supporting processes or operations.
" Applies some technical knowledge in the support of processes or operations
Job Requirements:
" Knowledge of computing and networking concepts and fundamentals
" Experience with AV/conference room support is required
" Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
" Knowledge of Agile methodology
" Knowledge of computer security policies and a general overall knowledge of computer security concepts.
" 1 year or more IT experience preferred, but recent college graduates will be considered
Seeking candidates for 1 st , 2 nd , and 3 rd shifts
Pay rate: $18-$23 per hour, depending on qualifications and experience
" Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix.
" Imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
" Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts.
" Responsible for effective e-mail communications and ability to create and maintain basic
documents/records:
" Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
" Maintains equipment, supplies, data supporting processes or operations.
" Applies some technical knowledge in the support of processes or operations
Job Requirements:
" Knowledge of computing and networking concepts and fundamentals
" Experience with AV/conference room support is required
" Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
" Knowledge of Agile methodology
" Knowledge of computer security policies and a general overall knowledge of computer security concepts.
" 1 year or more IT experience preferred, but recent college graduates will be considered
Seeking candidates for 1 st , 2 nd , and 3 rd shifts
Pay rate: $18-$23 per hour, depending on qualifications and experience
Source : RK Management Consultants, Inc. (RKMC)