Computer Support Associate - American Technology Consulting

Title: Computer Support AssociateLocation: 400 19th St, Moline IL, USA 61265-1373Interview:- Web Cam Interview OnlyDescription:Computer Support AssociateProvides basic day-to-day operational support for a computing environment(computer center, unit computing, a community of users, et c.), followingestablished procedures, in order to contribute to the smooth running of thatenvironment. Support activities require some technical background while beingstrongly administrative in nature. Performs/monitors standard processes oroperations that are highly stable and/or relatively consistent in how to fix.TYPICAL EXAMPLES: --management of onsite desktop hardware, softwaretroubleshooting, printer hardware management, and smart hands support for theserver / network teams. Proves support for conference rooms, asset lifecyclemanagement, and computer deployments for unit customers.Performs/monitors standard processes or operations that are highly stable and/orrelatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers,replacing printer toner, disposing of outdated assets, and resolving troubletickets from ServiceNow queues.• Documents recording and/or distributing information. Has some breadth, depthand/or frequency of interaction with external contacts. Typical examples includeupdating assets in Asset Center, following KB articles for problem resolution,and following unit specific processes.• Responsible for effective e-mail communications and ability to create andmaintain basic documents/records: TYPICAL EXAMPLES: --contact lists --processlogs --problem incidence reports --customer information updates – exterior shiporders --inventory, maintenance or other service records--handling standardfacilities administration requests• Responsible for recognizing problems with the processes/operations supported.Is responsible for resolving those problems with pre- established and documentedsolutions. Is responsible for reporting to others those problems that falloutside the scope of established procedures.• Maintains equipment, supplies, data supporting processes or operations.Typical examples includes scheduling routine equipment maintenance, orderingsupplies, monitoring inventory, updating data records, and interacting withsuppliers.• Applies some technical knowledge in the support of processes or operationsTYPICAL EXAMPLES: --understanding basic printer operations to replace toner andpickup rollers, performing trouble shooting by following KB article to resolveend user tickets.This team is working a hybrid schedule (3 days/week onsite – the team hasn’tdecided on set days to be in the office currently). Candidates will be requiredto 100% onsite for the first 1-2 months of the assignment, and then will beallowed to work the hybrid schedule once they’re fully trained and integratedinto the team. Fully remote candidates will not be considered for this role.Job description:- Responsible for monitoring, managing, reporting, collaborating, and triagingof changes to the information technology infrastructure within establishedprocesses.- Works on low complexity infrastructure problems; routine changes andimprovements to existing processes, with review.- The role provides infrastructure support at a basic level to deliverfunctionality on a defined portion of a single infrastructure technology.- Delivers infrastructure technology for multi-functional business- May have some interaction with functional business partners on tactical issuesand limited contact with suppliers.Skill Set Requirements: 5+ years of experience required for the following skillsset- Experience with the following Infrastructure support activities: monitoring(primary responsibility), managing, reporting, collaborating, and triaging ofchanges to the information technology infrastructure within establishedprocesses- Experience in infrastructure and application domain functions- Practical experience in monitoring and managing, event, change and incidentmanagement- Must be able to perform and apply information analysis to resolveinfrastructure problems.- Demonstrated experience with identifying, analyzing, selecting, and applying(with guidance) the appropriate new information technology infrastructurecomponents within a diverse environment as required to support strategicbusiness plans and processes.- Experience with working in a collaborative team environment- Excellent verbal and written communication skills- Flexible and able to support Oncall if needed , 24X7 work rotation as neededNote- Candidates who just have basic support desk experience aren’t a good fit –they MUST have demonstrated experience with infrastructure support to beconsidered for this role.