Computer Support Associate - American Technology Consulting

Title: Computer Support AssociateLocation: 4301 Evans to Lock Road Evans GA USA 30809Interview:- WebcamDescription:Major Purpose: Provides day-to-day operational support for a computingenvironment (computer center, unit computing, a community of users, etc.), inorder to contribute to the smooth running of that environment. Procedures aregenerally well-established. Support activities generally require a good, basictechnical background while also being fairly administrative in nature.Performs/monitors processes or operations that are reasonably stable and/orwhich often require choices between several options. TYPICAL EXAMPLES:--monitoring mainframe job network and restarting/making decisions frompre-defined choices to resolve problems Is limited in breadth, depth, and/orfrequency of interaction with external contacts. Major Duties:? Documentsrecording and/or distributing information. Has limited breadth, depth and/orfrequency of interaction with external contacts. Typical examples includelogging statistics on process completion, reporting problems, updating data,maintaining documentation or procedures, distributing reports. ? Maintainsequipment, supplies, data supporting processes or operations. Typical examplesinclude scheduling routine equipment maintenance, ordering supplies, monitoringinventory, updating data records, and interacting with suppliers. ?Performs/monitors processes or operations that are reasonably stable and/orwhich often require choices between several options. TYPICAL EXAMPLES:--monitoring mainframe job network and restarting/making decisions frompre-defined choices to resolve problems ? Responsible for effective e-mailcommunications and ability to create and maintain basic documents/records/files:TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates --purchase orders --inventory, maintenance or otherservice records -- configuration and utility files ? Responsible for recognizingproblems with the processes/operations he/she supports. Is responsible forresolving those problems with pre- established and documented solutions. Thosesolutions may be multipathed, requiring assessment of each problem situation. Isresponsible for reporting to others those problems that fall outside their scopeto resolve. ? Applies basic technical knowledge in the support of processes oroperations. TYPICAL EXAMPLES: --assist in installing software upgrades --performroutine hardware maintenance --troubleshoot and resolve user problems based onscripts or procedures provided Skills, Abilities, Knowledge: ? Ability to usestandard desktop load applications such as Microsoft Office plus intranet andinternet functions. ? Knowledge of computer security policies and a generaloverall knowledge of computer security concepts. ? Knowledge of computing andnetworking concepts and fundamentals. Education: ? Degree in an InformationTechnology discipline or equivalent experience. - High School or secondarydiploma or equivalent Work Experience: ? Information technology experienceand/or business experience. (Less than 1 year)This is a third shift position the position hours are typically from 8pm-4:30amOT hours may be request by Deere. Metatarsals boots are required on candidatesfirst day.Performs/monitors standard processes or operations that are highly stable and/orrelatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers,replacing printer toner, disposing of outdated assets, and resolving troubletickets from ServiceNow queues.• Documents recording and/or distributing information. Has some breadth, depthand/or frequency of interaction with external contacts. Typical examples includeupdating assets in Asset Center, following KB articles for problem resolution,and following unit specific processes.• Responsible for effective e-mail communications and ability to create andmaintain basic documents/records: TYPICAL EXAMPLES: --contact lists --processlogs --problem incidence reports --customer information updates – exterior shiporders --inventory, maintenance or other service records--handling standardfacilities administration requests• Responsible for recognizing problems with the processes/operations supported.Is responsible for resolving those problems with pre- established and documentedsolutions. Is responsible for reporting to others those problems that falloutside the scope of established procedures.• Maintains equipment, supplies, data supporting processes or operations.Typical examples includes scheduling routine equipment maintenance, orderingsupplies, monitoring inventory, updating data records, and interacting withsuppliers.• Applies some technical knowledge in the support of processes or operationsTYPICAL EXAMPLES: --understanding basic printer operations to replace toner andpickup rollers, performing trouble shooting by following KB article to resolveend user tickets.