Computer Repair Technician - Tomlin Technology

Do you enjoy figuring out why computers aren't working right? Do you like talking to people and helping them fix technical problems? If so, we have an excellent opportunity as a Computer Repair Technician at our Westminster, MD based location. We feel that our company is on the verge of exploding and we are looking to add a driven and knowledgeable Computer Repair Technician to provide high-quality, fast assistance to our growing customer base.

Responsibilities

• Work on computer repair tickets by diagnosing and resolving issues
• Serve as a point of contact for customers seeking technical help
• Check customers in and out
• Assist with projects
• Conduct your work on-site, remotely, and in our shop
• Direct unresolved issues quickly to our next level of support
• Utilize CRM software to document information, track your time, manage customers, etc.
• Identify and suggest improvements on our procedures
• Other duties as assigned

Requirements

• Proven experience as a computer repair technician, help desk technician, or other technical support role (1 year of experience preferred)
• Deep knowledge of the following: General PC Troubleshooting, Windows, Networking, Hardware, Software (especially Microsoft Office), and Mobile Devices
• Knowledge of the following is a plus: Active Directory, Group Policy, Virtual Machines, Office 365 Administration including Exchange Online, etc.
• Ability to quickly diagnose and resolve common technical issues
• Excellent people and communication skills with a commitment to understanding user requirements
• Commitment to supporting new technology
• Valid Driver's License and a form of transportation
• Ability to lift up to around 40 pounds occasionally
• Experience with technical documentation is a plus!
• Experience with programming and/or scripting is a plus!
• Degrees/Certifications are a plus!

Other Important Notes

• Compensation varies by experience and number of hours scheduled