Computer Repair Technician / Phone & Tablet Repair Specialist - ClickAway Computer, Phone Repair & IT Services

Are you proficient in:

• Windows Laptops & Desktop
• Apple Laptops & Desktops
• Operating System Repairs
• iPhone & Android Repairs
• Tablet Repairs
• Printer Repairs
• Network Setup & Repairs
• Data Recoveries
• Soldering

Do you love sales?

Do you love customer service?

Join us as a Computer Repair Technician / Mobile & IT Specialist, where your focus will be on both sales and service! You’ll diagnose, repair, and optimize devices—smartphones, tablets, laptops, desktops—ensuring customers leave satisfied and equipped with technology that meets their needs. With an emphasis on customer care and sales, you’ll have the opportunity to convert inquiries into loyal customers, maximizing each interaction for both service excellence and sales potential.

What You’ll Do:

• Provide a first-rate customer experience by listening carefully, understanding needs, and recommending the best solutions.
• Convert inquiries into transactions by actively engaging with customers and offering relevant services, upgrades, and device solutions.
• Perform screen and battery replacements, hardware upgrades, and software optimizations for various devices.
• Use diagnostic tools across Apple, Android, Windows, and Chrome devices to identify issues and guide customers toward the right repair or replacement solutions.
• Collaborate closely with the Sales Account Manager to maximize sales per invoice, ensuring customer satisfaction and profitability.
• Set up servers, networks, and connected devices for homes and businesses, creating a seamless tech experience for our customers.
• Respond to customer inquiries over phone, online, and in-store, helping with payments and creating invoices to provide a smooth, satisfying service experience.

Qualifications:

• Required

  High School diploma or equivalent, 2-3 years of experience in a similar role with a strong focus on 

  
  

  sales and customer service
• Sales-Driven

  Motivated by targets, comfortable with commissions, and able to guide customers toward the best tech solutions.

  
  

• Preferred

  Bachelor’s in IT, certifications (e.g., CompTIA, ACMT), and basic soldering skills.

  
  

Compensation & Benefits:

• Competitive pay structure: $60,000 - $120,000+ annual potential with commission, spiffs, and bonuses.
• Health, dental, 401K, and PTO benefits.
• A supportive, sales-friendly environment focused on helping you excel.

Skills and Abilities:

• Sales and Customer Service Excellence

  Skilled in creating a positive experience that builds trust and encourages repeat business.

  
  

• Technical expertise in device hardware, software, data recovery, and network setup.
• Excellent verbal and written communication skills to effectively engage customers.

Requirements:

• Valid California Driver’s License and clean driving record.
• Eligibility to work in the U.S. and live within commuting distance.

Job Type: Full-time

Pay: $70,000.00 - $130,000.00+ (including commissions & bonuses) Per Year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance
• Life insurance
• 2 weeks+ paid time off
• 40 hours paid sick leave

Schedule:

• 40 hours per week
• 8 hour shift
• Day shift
• Monday to Saturday (weekends as needed)
• Limited Overtime

Supplemental Pay:

• Bonus opportunities
• Commission pay

Application Question(s):

• Would you be willing to consent to a background and previous employment reference check in accordance with local/state/federal law if hired?
• Are you available to work all hours and days of operation, but especially Fri, Sat, and Monday along with 2 other work days?
• We are looking for local talent; are you currently comfortable and able to commute to this location everyday and during commuter hours and do not need to relocate?

Education:

• Associate (Preferred)

Experience:

• Customer service: 1 year (Required)
• Sales: 1 year (Required)
• Computer Hardware Troubleshooting: 2 years (Required)
• IT Network installation & troubleshooting: 2 years (Required)

License/Certification:

• California Driver's License (Required)
• Authorization to work in the USA (Required)

Work Location: In person