Compressor Rebuild Coordinator at GEA Process Engineering

Prepares and maintains compressor logs, machine repair, quotations, and develops and maintains a standardized filing system. Develops standard processes for compressor rebuilds that will be implemented at all branch locations.

Responsibilities / Tasks

• Prepares and maintains compressor logs, machine repair, remanufactured compressors, and warranty compressors.
• Files job files, build sheets, modification sheets, inspection records, etc.
• Prepares estimates, quotes and customer correspondence at the direction of the supervisor or lead person.
• Inputs jobs, purchase orders, work orders, job bills, and invoices and closes jobs in ERP system.
• Processes mail for the department.
• Maintains inventory of office and service supplies for the department.
• Communicates with external customers to understand customer needs/expectations, establish a scope of work, and provide quotation. 
• Work with customer through work completion and ensure scope modifications are accounted for and quoted. 
• Create and maintain service call order data in the CRM and ERP (AX6) system
• Responsible to create/modify/review service calls & projects in AX6 including parts ordering, activity creation, expense approving, invoicing, and closing.
• Support the operational finance team with account invoice resolution and collection activities
• Follow up and understand customer needs through proactive continuous customer diagnosis
• Communicate, train, and ensure adherence to the departmental procedures for the rebuild coordinator team
• Assist with service order management and forecasting reports for service management.  This includes weekly and monthly backlog order and utilization reporting for each service branch office
• Assist with creating and updating work procedures and process improvements based on customer and company feedback to achieve service excellence
• Ensure and achieve high level (above 80%) of customer satisfaction and net promotor score results (above 80%) from workshop customer surveys for the service coordinator team
• All other duties as assigned or directed by management

Your Profile / Qualifications

• High School or Trade School Diploma
• Or commensurate experience in administrative business operations.
• 5+ years relevant Business Administration experience preferred.
• Work experience within a service organization
• Effective communication skills (oral and written)
• Strategic agility
• English proficiency
• Excellent organization skills
• Ability to lead, network, build relationships and take initiative
• Strong customer focus
• Basic understanding of service business demands     
• Strong attention to detail
• Super user in AX6
• Strong innovative thinking and change competences
• Proficient in all Microsoft applications
• Takes ownership of the work
• Ability to multitask while working in a face-paced and changing environment

Did we spark your interest?
Then please click apply above to access our guided application process.