Compliance Operations Associate - Strike

Strike is looking for a Compliance Operations Associate to join a fast-growing bitcoin company. 
The purpose of this role is to conduct day-to-day investigations, deliver client support, and handle third-party information requests related to Fraud, AML, and KYC. Your responsibilities will include analyzing customer documentation, conducting enhanced due diligence (EDD), and identifying potential risks and fraudulent activities. This is a hands-on, cross-functional, highly-engaged role.
As part of Strike's Compliance team,  Compliance Operations Associates have a direct impact on all business areas and their work is used to inform critical business decisions across Strike. You will have the opportunity to take ownership, drive change, and have a direct impact on the overall success of the compliance program.
The ideal candidate will have a solid background in performing compliance or fraud operations within the fintech industry, coupled with a keen interest in the dynamic world of bitcoin. The ideal candidate should also thrive working in an ambitious startup environment and be excited about Strike's mission and potential. You must be comfortable with a team-first approach in a remote work environment. 

Location: Remote, Global (excluding US candidates)

Responsibilities:

• Enhanced Due Diligence: Perform comprehensive EDD reviews for both new and existing customers.
• Investigations: Investigate transaction alerts flagged by different internal rules, including alerts for potential transaction fraud and other unusual activity.
• Customer Communication: In connection with EDD reviews and investigations, partner with our customer support teams in handling customer inquiries and pursuing additional information as needed. Ensure a positive customer experience by maintaining a customer-centric approach while managing risk.
• Payment Partner Inquiries: Assist in handling and preparing data and documentation for responses to payment partners regarding customer activity. This includes requests for information (RFI), wire service messages, and payment recalls.
• Law Enforcement Requests: Compile documentation and information for responding to law enforcement requests.
• Cross-Functional Collaboration: Work alongside compliance, fraud, and customer service team members to refine and expedite compliance processes.
• Risk Escalations: Detect and escalate any anomalies or suspicious behaviors in line with our AML and fraud policies. 

Requirements:

• Experience: At least 1-2 years in compliance or fraud operations within fintech or financial services, with a particular focus on high-volume environments.
• Analytical Prowess: Exceptional analytical abilities with a commitment to detail and an ability to analyze public records, transaction, and KYC data.
• Tech Savvy: Proficiency in open source research, KYC/case management tools as well as customer service platforms, such as Zendesk, and a willingness to embrace/learn new technologies. Experience with blockchain analytics tools is highly desirable
• Communication: Strong interpersonal skills to effectively engage with a diverse customer base.
• Independence & Teamwork: Capability to work autonomously and collaboratively in a remote, fast-paced setting, taking ownership of responsibilities. Ability to work with a high degree of urgency is critical.
• Cryptocurrency Familiarity: A good understanding of the bitcoin or broader crypto industry.
• Language Skills: English fluency is a must, with additional languages being a valuable asset.

We do not make hiring decisions based on educational history whatsoever. Our Founder is a college dropout. We employ high school dropouts, PHD candidates and everything in-between. We do not hire credentials. We simply hire talented, passionate individuals who are excited to be a part of our team.

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