Compliance Officer - Loan Advisory - Customers Bank

This position is responsible for maintaining subject matter expertise for assigned lending regulations and areas at the Bank. As the second line of defense this position is responsible to provide support, guidance, and oversight of applicable business units within the Bank. This support includes but is not necessarily limited to: researching and opining on compliance questions, advertising review including print, website and social media advertising, due diligence, compliance oversight of vendor relationships, monitoring new and changing regulations, maintenance and/or review of compliance related policies and procedures, communication and coordination of required regulatory changes, active partnership on all initiatives to provide compliance insight, compliance risk evaluation, providing oversight in responding to consumer complaints received from government entities, and completion of special projects as requested by management. This role requires interaction with internal auditors, state examiners, federal examiners and other similar regulatory bodies.

• A critical function of this role will be to maintain accurate and up to date change management documentation including internal, external, and tracking of compliance issues. As well as follow-up on documented action plans and target date to ensure completion/implementation.
• Review and examine various business units for compliance with numerous banking regulations, including but not limited to, the Real Estate Settlement Procedures Act, Fair Credit Reporting Act, Truth in Lending Act, Military Lending Act, Servicemembers Civil Relief Act, Equal Credit Opportunity Act, and the Home Mortgage Disclosure Act.
• Time management and priority setting.
• Ability to handle multiple tasks simultaneously and work under tight deadlines. Apply both technical and general business knowledge to resolve the issues in assigned function.
• Effective verbal and written communication skills.
• Strong analytical, critical thinking and problem-solving skills with the ability to exercise sound and balanced judgment.
• Proactive identification of risks and ability to propose solutions.
• Ability to work independently as well as with a range of senior managers, and peers.
• Ability to build strong and productive working relationships.
• Strong project management skills and ability to lead other TMs as part of a diverse working environment.
• May involve some overnight travel but likely no more than 10% of the time.

Technology Strengths

• Basic proficiency or better with Microsoft Office products, including but not limited, to Word, Excel, and PowerPoint.
• Basic Adobe Pro proficiency.

Must-Haves

• Must have expert knowledge of consumer compliance lending regulations.
• Must have ability to prioritize and multi-task and demonstrated ability to meet deadlines.
• Accountably, takes ownership for all actions and sets high standard for self-performance and completion of tasks.
• Bachelor's Degree or minimum 5 years of experience in Compliance or Operations analysis roles that work closely with the Compliance area.
• CRCM certification preferred.

Customers Bank Culture
At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our Vision, Mission, and Values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our Team Members are on their way to achieve their highest potential and be successful in their personal and professional lives.

About Customers Bancorp, Inc. and Customers Bank

Customers Bancorp, Inc. is a bank holding company located in Wyomissing, Pennsylvania engaged in banking and related business through its bank subsidiary, Customers Bank. Customers Bank is a community-based, full-service bank with assets of approximately $9.0 billion that was named one of Forbes magazine's 2016 100 Best Banks in America (there are over 6,200 banks in the United States). A member of the Federal Reserve System with deposits insured by the Federal Deposit Insurance Corporation, Customers Bank is an equal opportunity lender that provides a range of banking services to small and medium-sized businesses, professionals, individuals and families through offices in Pennsylvania, New York, Rhode Island, New Hampshire, Massachusetts and New Jersey. Committed to fostering customer loyalty, Customers Bank uses a High Tech/High Touch strategy that includes use of industry-leading technology to provide customers better access to their money, as well as Concierge Banking® by appointment at customers’ homes or offices 12 hours a day, seven days a week. Customers Bank offers a continually expanding portfolio of loans to small businesses, multi-family projects, mortgage companies and consumers. Customers Bancorp, Inc. voting common shares are listed on the New York Stock Exchange under the symbol CUBI. Additional information about Customers Bancorp, Inc. can be found on the Company’s website, www.customersbank.com.