Compliance Lead at ProPack Logistics US LLC

JOB TITLE: Compliance Lead DESCRIPTION: Coordinate order fulfillment compliance functions in a ProPack facility REPORTS TO: Order Fulfillment Supervisor DEPARTMENT: Order Fulfillment TIER STATUS: Level 2: Lead STATUS: Non-Exempt ESSENTIAL FUNCTION: Ensure operational efficiency and accuracy within the Compliance functions in the facility. Set the pace and example for specialists. Act as point of contact with supervisors and managers. Be accountable for on time throughput and information flow of compliance orders and instructions between order release, picking, packing and shipping. DIRECT AREAS OF OVERSITE: ? Oversee the release of compliance orders and implementation of vendor specific instructions as they relate to the orders. ? Updating of Compliance Tracker. ? Implementation of Compliance Processes as required by our customers. DUTIES & RESPONSIBILITIES: ? Responsible for compliance orders flowing through the facility. ? Communicate and coordinate with other departments to ensure flow and throughput is optimized. ? Make sure specialists are adequately cross trained and capable of performing different roles. ? Ensure specialists understand and follow client specific compliance processes to optimize client satisfaction. ? Communicate with clients on compliance related topics. ? Carry out special client instructions and related tasks as they pertain to compliance orders. ? Set example at facility for the high ProPack level of service. COMPANY PROVIDED ASSETS ? Desktop computer REQUIRED QUALIFICATIONS: ? Hands-on experience in order release, picking, packing and shipping. ? Efficient flow and throughput skills. ? Highly detail oriented. ? Organizational and time management skills. ? Basic computer skills (Email, Excel, Word and web browsing). ? Creativity and problem solving. ? Ability to communicate to and listen effectively when relating to coworkers, administration and clients. PREFERRED QUALIFICATIONS: ? Customer service. ? Good communication and presentation skills. ? Typing over 50 words per minute. JOB EXPECTATIONS/REQUIREMENTS: ? Maintain a professional workplace that falls in line with ProPack's company culture and values. ? Constantly be thinking of and suggesting new processes and ideas. ? Promote continuous improvement in all areas. ? Identify procedural waste and reduce or eliminate. ? Maintain a good and professional communications with clients at all times. ? Strive for excellence in accuracy. EVALUATION POINTS ? Accuracy and efficiency of compliance related tasks. ? Client satisfaction with compliance related tasks. ? Troubleshooting and problem solving abilities. ? Effectiveness of flow and throughput as they relate to compliance orders and activities. ? Openness to direction from supervisors and management. ? Knowledge of customer provided compliance documentation and ensuring that specialists are following them.

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