Complex Director of Recreation & Event Activations - TradeWinds Island Resort

Compensation Type:YearlyHighgate Hotels:

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location:

 

Discover more sun and more fun! Escape to a tropical beachfront paradise complete with everything you need for the perfect getaway, including delicious dining, beachfront bars, relaxing comforts, and endless activities. Here you’ll stay at one, play at two — with two connecting resorts right on the soft white sands of St. Pete Beach. Whether you’re looking for family fun, a romantic retreat, a group getaway, or anything in between, it’s all here at TradeWinds Island Resorts. https://www.tradewindsresort.com/careers

Overview:

Follow your passion all the way to paradise at TradeWinds Resort, a Tampa Bay Times Top Workplace for seven years in a row! TradeWinds Resort features two destination resorts just 200 flip flops from one another along the gorgeous Gulf Coast on St. Pete Beach.

 

TradeWinds Resort is seeking a Complex Director of Recreation & Event Activations to oversee the day-to-day operations of Beach & Activities.  The individual will be responsible for developing a variety of recreational programming and activities. This role will entail creating memorable Guest experiences by designing and executing a variety of programming that appeals to diverse audiences, fostering strategic partnerships within the community, and ensuring high-quality activations. 

 

At TradeWinds, The Beach services Department is proud to host our Guests on the beautiful Saint Pete Beach with some of our amazing amenities:

• 560 Cabanas
• Watersports
• Our 3 story High Tide Slide
• Our Surf simulator
• Floating Waterpark

 

Responsibilities:

Recreation Responsibilities:

• Hire, train, and manage the Beach and Activities team.
• Train, evaluate, lead, motivate, coach, and discipline all team members in the department to ensure that established cultural and core standards are met. Embrace and Lead change.
• Maintain visibility in the operation, engage with Guests and members, provide recognition, and promote good public relations. Able to handle concerns and complaints including special requests for Guests, Bluegreen Members, residential guests, and group contacts.
• Maintain a proper supply of towels, equipment, supplies, etc. needed for the beach and activities; and ensure all equipment and supplies in inventory are in a condition representative of the TradeWinds brand.

 

Programming and Activations Responsibilities:

• Establish a programming vision and overarching strategy for TradeWinds by immersing yourself in the variety of activities, entertainment, and culinary experiences available at Island Grand and RumFish.
• Develop and manage a comprehensive schedule of activities, events, and entertainment that cater to a wide range of Guest interests.
• Design and implement attendance-driving and revenue generating programming, partnerships, and activations.
• Collaborate with PR and Marketing to identify and lead partnerships with local and national music, arts, design, fashion, comedy, and retail opportunities at TradeWinds to enhance Guest experience and deliver a high return on investment.
• Work with PR and Marketing teams to build, organize, and sustain a strategic local and national event calendar and drive event attendance.
• Collaborate with Food & Beverage, Recreation, Spa and Retail departments on sales opportunities as part of enhanced programming.
• Gather and analyze Guest feedback to continuously improve programming and address any issues in a timely manner for the "Perfect 10" Guest experience. 
• Implement innovative technologies and trends to enhance the overall guest experience.
• To understand the weekly ranking on Trip Advisor. To communicate with the team the score and find ways of improving TradeWinds position on the Trip Advisor list.

Qualifications:

• Bachelor’s degree in Hospitality Management, Event Planning, Business Administration, or a related field. 
• Minimum of 5 years of experience in event planning, programming, or a related role within the hospitality or entertainment industry.
• Proven track record of developing and executing successful events and activities. 
• Strong negotiation and partnership development skills. 
• A well- established programming, partnerships and activations network on a local and national scale.
• A consistent and on-the-ground local presence to create, organize and execute partnerships.
• A healthy knowledge of cultural and experiential trends – especially around restaurants, bars, and hotels.
• Effective time management skills with the ability to hit deadlines.
• Proven interpersonal communication for creating lasting partnership and programming relationships.
• Ambitious, highly motivated, and committed to exceptional results.
• Responsible for communicating guest satisfaction scores with the team, creating action plans to increase scores and come up with ideas to motivate the team.
• Ability to work nights and weekends