Complex Claims Specialist - Berkley
Irving, TX 75039
About the Job
Carolina Casualty is a member company of W. R. Berkley Corporation, an insurance holding company that is among the largest commercial lines insurance writers in the United States. We specialize in liability, physical damage, cargo and other insurance solutions for the commercial auto markets including trucking, public transportation and others.
Our adjusters are part of a culture that emphasizes inclusion, collaboration, innovation, and team. Our culture is one where your work is recognized and appreciated. If you want to contribute to an organization where you matter and where you can make a difference, then search no further.
The company is an equal opportunity employer.
Responsibilities:The primary role of a Complex Claims Specialist is to promptly and professionally ensure high quality claim handling by analyzing liability of claim submissions while making coverage determinations, investigating losses, conducting independent assessment as to the insured’s exposure and moving cases towards timely resolution. You will be an effective source for help and support because of your deep knowledge and liability claim expertise.
Key Functions will include but not be limited to:
The Complex Claims Specialist is a high-level adjuster role that adjudicates assigned claims within given authority and provides operational support to the claims team. This person also:
- Adjusts and resolves complex to severe commercial claims that may also include all phases of litigation for our Bodily Injury team.
- Plans and conducts investigations of high severity claims (including such activities as interviewing insureds, witnesses and claimants, collecting and evaluating appropriate documentation and securing evidence and protecting the chain-of-custody) to analyze and confirm coverage and to determine liability, compensability and damages; determines need for, and engages independent adjusters, cause and origin experts and independent medical examiners. Refers to claim to subrogation group or Special Investigations Unit as appropriate.
- Assesses policy coverage for submitted claims and notifies the insured of any issues.
- With minimal supervision, drafts complex coverage letters, including reservation of rights and denial letters.
- Determines and establishes reserve requirements, adjusting reserves, as necessary, during the processing of the claim.
- Reviews and analyses claim documentation and legal filings.
- Assesses actual damages associated with claims and confidently conducts negotiation within assigned authority limits, to settle claims.
- Coordinates the litigation activities associated with assigned claims to ensure a timely and cost-effective resolution; attends trials as a representative of the company.
- Acts as senior technical professional on team, assisting team members with escalated issues.
- Develops and maintains excellent rapport with our agency force, insureds, claimants, experts, attorneys, and internal customers
- Attend mediations, trials, and overnight travel as needed.
Position is in office (Jacksonville, FL or Irving, TX) Monday through Thursday wtih option work from home on Fridays.
Qualifications:- Bachelor’s degree
- Demonstrates an advanced knowledge of claims case handling practices, legal liability, general insurance policy coverage, and the state`s tort laws as normally acquired through a bachelor`s degree (or equivalent training) plus 3 to 5 years directly related work experience.
- Ability to investigate and evaluate complex liability claims.
- Ability to analyze available information and make effective decisions.
- Ability to evaluate damages and negotiate fair settlements.
- Advanced analytical skills.
- Advanced knowledge of coverage within the team’s specialty or focus.
- Litigation and mediation management experience required.
- Excellent verbal and written communication skills.
- Strong background in auto and general liability coverage analysis particularly involving commercial claims with complex issues.