Complex Claims Director(s) – General Liability & Specialties - American International Group

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Complex Claims Director to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Our Claims professionals support AIG policyholders through some of the most trying times. When our clients face losses large and small, we step up to help them ease the financial burdens of catastrophic events like fires and hurricanes; we help them get their businesses back up and running again or recoup the value of a lost family heirloom or a prized possession. Our Claims team is an industry leader, drawing daily on its unparalleled levels of expertise to offer our clients the highest levels of stewardship to drive total cost of claim improvement and consistent outcomes. AIG manages claims using a wealth of technical and market knowledge about risks, business practices, and the ever-evolving legal and regulatory environment.

Make your mark in high-quality Claims resolution.

Claims Complex Directors will ensure high quality claims handling in the Property & Casualty Specialties and General Liability Claims Departments. The roles are responsible for making coverage determinations, investigating losses (including severe/excess major), conducting independent assessment as to the company exposure, and participating in developing and implementing cost effective litigation and action plans to move cases towards timely resolution.

Positions focus on claims in various specialties, including:

• Bodily Injury and Property Damage
• Construction Defect and Molestation
• Coverage, Mass Tort, Environmental
• Cyber, Media & Technology
• Financial Lines
• General Liability
• Miscellaneous Professional Liability

As an influencer at AIG, people come to you as a “go-to” source for help and support because of your deep knowledge and expertise. As a more experienced team member, you are capable of driving continual improvement and impacting the way that things get done. Because of your influence, whether direct or indirect, we can deliver powerful outcomes for our clients.

For certain roles, your clients will be the leaders in their industry and some of the largest corporations in the world. You will have direct oversight of complex and severe general liability, product liability, employers’ liability, and auto liability claims where AIG has primary and/or excess layers of coverage. You will be responsible for the investigation and evaluation of 3rd party casualty claims with potential exposure to multiple AIG policies and directly negotiating settlements with some of the best attorneys in the United States. You will be traveling around the country to direct defense and trial strategy, presenting to senior AIG claims management and working with other motivated experienced claims handlers recognized as industry leaders.

How you will create an impact

• Interpreting and applying primary and excess policy provisions according to the laws in all 50 states
• Communicating with clarity all applicable coverage defenses to our insureds, mediators, and other parties
• Managing outside counsel and review case documents. Directing defense counsel according to the rules and tools applicable to complex, multi-party litigation in all 50 states and document efforts and conclusions
• Working with experts to evaluate large, general liability and/or specialty claims and articulate repair alternatives and document efforts and conclusions
• Establishing timely, appropriate reserves for both legal and indemnity exposures, including submission of Major Loss Reports, where required
• Negotiating maximum contributions from other parties and carriers to effect timely and equitable settlements and document efforts and conclusions
• Developing close working relationships with dedicated accounts to the mutual benefit of our customers and the company

What you'll need to succeed

• Generally, 5+ years of complex claims experience; 7+ years of General Liability claims experience
• Experience with litigation management strongly preferred
• Bachelor's degree required; Juris Doctor preferred
• Experience with writing and presenting reports to senior management
• Excellent time management and organizational skills
• Successfully complete required licensing examinations and continuing education requirements
• +/ 25% travel

Are you an experienced Claims Adjuster wanting to grow your skills? Are you a defense litigation associate looking for a career change? Are you interested in a claims position where you will handle and control the outcome of some of the most complex claims in our industry? Ready to take your career to the next level? If yes, the Complex Claims Director role may be for you.  We would love to hear from you.

Veterans encouraged to apply.

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Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

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AIG Claims, Inc.