Complex Cyber Claims Specialist - AmTrust Financial Services, Inc.

AmTrust Cyber Claims Adjuster

Come and join the AmTrust Cyber Team!  We are a growing and flourishing Cyber/Tech Team with offices around the country. In this role, you will be the AmTrust Cyber Claims Adjuster responsible for: handling first and third-party cyber claims; managing relationships with outside counsel and vendors; and providing timely and meaning claim trend information to underwriters and actuaries.  Our portfolio of business includes both admitted and surplus accounts and primary and excess accounts across a diverse range of industries and insureds that are SMEs through Fortune 500 companies.  This position helps maintain profitable growth and account retention along with long-term company and client relationships. 

• Directly managing claims including the investigation, analysis and evaluation of coverage liability and damages
• Formulating claims and litigation strategies
• Assigning, directing, and managing outside counsel and third-party vendors – including the assignment of matters and the management of costs
• Identifying liability and coverage trends and issues with both individual and portfolio impact and formulating the processes and strategies for handling such claims as well as ensuring accurate and consistent claims management across impacted underwriting segments and lines of business
• Facilitating the collection and analysis of claims-related data for analytic purposes
• Reviewing and updating third party vendor panel on an ongoing basis
• Disseminating information on claim trends to senior management and underwriting teams
• Supporting underwriting inquiries and information requests
• Securing coverage counsel, as needed, and working in collaboration
• Communicating with senior executives, brokers, reinsurers, actuaries, insureds, and auditors (both external and internal)

• 5+ years of claims management experience handling primary and excess cyber claims and/or JD with insurance coverage litigation experience (experience with cyber claims and/or litigation is required)
• Bachelor’s Degree required
• Demonstrated ability and experience handling both first- and third-party (cyber) claims involving a wide variety of loss scenarios as well as reporting and presenting about same to senior management; with a preference for third party cyber claim experience
• In-depth knowledge of claims, litigation, arbitration, and trial processes as well as excellent analytical, investigative, and negotiating skills
• Demonstrated leadership, organizational, and management skills
• Analytical thinker that can drive results using all facets of the legal and claims processes
• Understanding of and ability to balance both the immediate claim issues as well as the broader portfolio impact and customer service impact of coverage disputes and issues
• Excellent oral and written communication skills with the ability to deal effectively with people with conflicting expectations, differing opinions, and multiple viewpoints

Work Profile

Preferred location is Chicago, IL or Salt Lake City, UT, working a three day a week in office hybrid schedule. Additional geographic locations may be considered. 

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#LI-REMOTE

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.