Complaints Administrator - Laborie Medical Technologies Corp

We believe that great healthcare is an essential safeguard of human dignity.

At Laborie, we know the work we do matters – it’s what fuels our motivation and contributes to our success. If you’re ready to make a positive impact in the lives of patients across the globe, we’d like to meet you.

We support and empower our employees to grow their careers in an environment that encourages a sense of belonging and a connection to doing good. We’re not afraid to roll up our sleeves to make our goals a reality and work together to solve for our customers. We reward and recognize our employees based on our values of Aspire to Greatness, Respect All, Own It, Working Together, Persist with Passion.

Pay rate is $21-$25/hour, depending on experience and skillset.

Who We’re Looking For:

As a key member of the Quality team, the Complaints Administrator will maintain assigned quality management system processes to ensure compliance with applicable regulations and standards.  The main purpose of this job is to execute the Complaint Handling process.

About the Role:

Perform complaint administration and manage other Quality Management System processes as assigned:

• Evaluate potential product issues and allegations to determine if the complaint process is applicable.
• Complete complaint investigations and failure analysis.
• Evaluate complaints for regulatory reportability and create and submit reports that comply with applicable regulations.
• Perform complaint record administration in the electronic system.
• Review and approve complaint records.

Minimum Qualifications:

• Demonstrated command of the English language (oral and written)
• High school diploma or equivalent and prior related job experience.
• Excellent communication and organizational skills
• Knowledge of quality and engineering standards and medical device quality and safety requirements
• Proficiency in Microsoft Office applications
• Familiar with ISO 13485

Why Laborie:

Our Mission every day is to operate as a world-class specialist medical company making and advancing technologies that preserve and restore human dignity. We do that today by helping people with pelvic and gastrointestinal conditions live normal lives, and by helping mothers and babies have safe deliveries.

• Paid time off and paid volunteer time
• Medical, Dental, Vision and Flexible Spending Account
• Health Savings Account with Company Funded Contributions
• 401k Retirement Plan with Company Match
• Parental Leave and Adoption Services
• Health and Wellness Programs and Events
• Awarded 2023 Cigna Healthy Workforce Designation Gold Level

Laborie provides equal employment opportunities and non-discrimination for all employees and qualified applicants without regard to a person’s race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation, or any characteristic protected under applicable law. Laborie is committed to providing access and reasonable accommodation in our services, activities, education, and employment for individuals with disabilities.