Competitive Customer Service Representative - Bilingual a Plus - Riverside Marketing Firm

Our company has an immediate opening for a Bilingual Customer Service Representative for our client located in the greater San Bernardino area.

In this entry-level role, you’ll be the first point of contact for customers, ensuring that their needs are met with professionalism and care. You’ll handle customer inquiries, manage sales-related questions, and collaborate across departments to ensure a seamless service experience. Your ability to communicate fluently in more than one language will be key in providing tailored support to a diverse customer base, ensuring that language is never a barrier to excellent service.

This is not only an opportunity to kickstart your career, but also a chance to grow within a supportive team, gain valuable customer service experience, and develop essential skills in communication, problem-solving, and sales support. If you’re looking for a dynamic role where you can make a real impact and advance your career, we’d love to meet you!

Customer Service Representative Key Responsibilities:

• • Coordinate customer transactions, including order processing and sales inquiries.

  • Generate customer orders, estimates, and service recommendations.

  • Verify product details, quantities, and pricing on all orders to ensure accuracy.

  • Provide daily customer support to address inquiries and assist with their needs.

  • Follow up on customer inquiries and requests promptly.

  • Maintain and update customer records and files for efficient tracking and communication.

  • Resolve customer complaints professionally and effectively.

  • Collaborate with the management team to develop corrective actions aligned with company goals.