Community Support Outreach Specialist - Serene Health

Job Summary:
The Community Support Outreach Specialist cultivates relationships with community
programs, members and leaders. They develop assistance programs, offer crisis intervention
for the homeless, and provide expert referrals and advocacy to help secure permanent
housing, while also providing intensive support to resolve housing barriers for individuals
experiencing homelessness. The Community Support Outreach Specialist also implements
ongoing efforts to support members after securing housing, ensuring continued development
of life skills, financial literacy, and home management skills to promote long-term stability and
self-sufficiency.

Responsibilities:
● Perform thorough screening and assessments with individual members or families,
gathering functional, environmental, financial, employment, housing, educational, and
health information. The CS Outreach Specialist aid in assisting them to find and
sustain housing, ultimately putting an end to their homelessness.
● Develop rapport with program members to understand their housing needs, goals,
strengths, and barriers, then create a feasible, sustainable Individualized Housing
Support Plan based on the Community Support Assessment.
● Keep the channels of communication open, and be proactive about problem-
solving with individuals, interdisciplinary teams, members of Community Support,
potential employers and training programs.
● Offer personalized case management support to program participants that is
individualized, culturally competent, family-focused, goal-driven, strengths-based
and appropriate to ensure members are matched with resources considering their
needs and income-generating abilities.
● Provide personalized support in life skills, job preparation, and financial literacy, to
guide members towards self-sufficiency by offering essential training in home care,
job readiness, and budgeting.
● Maintain member records, track outcomes in appropriate databases, and submit
regular monthly and weekly progress reports to Supervisor.
● Act as a liaison between landlords and tenants to resolve issues and prevent
evictions, conduct post-housing home visits to ensure lease compliance, coordinate
case conferences, consult with service teams, social workers and case managers as
needed. Monitor member's progress towards agreed-upon goals.
● Additional duties as assigned.

Requirements/Qualifications:
● Must have a valid California driver's license and valid vehicle insurance.
● High school, diploma or GED. (Required)
● Minimum of 1 year experience in case management, patient care, customer service,
call center, or patient care. (Required)
● Excellent communication, interpersonal, customer service, active listening and organizational skills.
● Computer skills for documentation, email and chat support.
● Proficient skills in working independently and collaboratively in a team to provide
member care.
● Proficiency in multitasking, organization, financial management, planning and attention
to detail is required for effectively providing care to multiple members simultaneously.
● Capability to perform under circumstances of possible emotional stress and
conflict, including dealing with uncooperative members and families.
● Candidates should exhibit the capability to utilize resources effectively for problem-
solving while maintaining composure under pressure in a compassionate manner.
● Empathetic and warmhearted nature
● Applicants must demonstrate proficient speaking, reading, and typing abilities and
possess strong proofreading skills.

Working Environment / Physical Requirements:
● Must be able to travel using personal vehicle to complete outreach visits. Mileage
reimbursement for the use of your vehicle is at a standard rate.
● Prolonged periods of sitting at an office desk on the computer.
● Lifting: Able to lift up to 15lbs.

Pay range:
$24—$27 USD