Community Sales Representative | MTS - SPECTRUM

Sells products and services to customers in assigned areas/properties through door-to-door solicitation and by building relationships.

• Actively and consistently support all efforts to simplify and enhance the customer experience
• Meets established objectives relative to sales goals and increased sales volume and penetration through assigned leads and assigned property portfolio
• Solicits residential customers through door-to door solicitation and by building relationships with property management and explains products and services available to same
• Generates incremental revenue from existing customers by adding new/additional services or upgrades
• Responds to customer problems and complaints according to established company policy; follows through to ensure issues are satisfactorily resolved
• Maintains a well-informed knowledge base of competitors activities throughout assigned territory; informs manager of any changing competitive pricing programs or marketing directions
• Attends and actively contributes to sales meetings and training programs
• Accurately completes all necessary paperwork to support sales activities in a manner consistent with quality control guidelines, including dispositions, sales orders and sales reporting
• Collect and account for funds and provide receipts according to Company policy and guidelines

Required Skills/Abilities and Knowledge

• Ability to read, write, speak and understand English
• Knowledge of cold call sales skills, persuasion, and clear communication skills
• Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle
• Ability to work outside for extended periods in any season and/or during inclement weather
• Familiarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications
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• Ability to complete documentation accurately
• Ability to install all products offered by Charter
• Valid driver's license with a satisfactory driving record within Company required standards

Required Education

• High School Diploma or equivalent work experience

Required Related Work Experience and Number of Years

• Experience in sales or customer service - 1
• Preferred Skills/Abilities and Knowledge
• Knowledge of communications technologies and services, with an emphasis on data networking fundamentals
• Ability to prioritize and organize effectively
• Knowledge of cable or telecommunications services
• Experience with consumer education of products and services

WORKING CONDITIONS

• Office environment and / or outside environment with exposure to inclement weather
• Must be able to lift 10-20 pounds for 20 - 30 feet (digital boxes, etc.)
• Exposure to moderate noise levels
• Variable hours: may include evenings, weekends, and holidays

Mental Requirements

• Ability to build mutually beneficial relationships with all management at assigned properties
• Ability to communicate orally and in writing in clear and straightforward manner
• Ability to maintain confidentiality
• Ability to deal with the public in a professional manner
• Ability to maintain high level of self-motivation
• Ability to maintain favorable relations with subscribers, vendors and employees within the service area
• Ability to use personal computer and software applications

EOE

Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability

SMD300 2024-30695 2024

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


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