Community Sales Assistant - Coterie Senior Living - Cathedral Hill

Overview:

Born out of a joint venture between best-in-class partners, Atria Senior Living and Related Companies, this community sets the new standard in luxury senior living. We offer residents a life-enhancing environment where they can continue pursuing their interests and making a difference in the world.

 

Atria is an equal opportunity employer committed to providing equal employment opportunities without regard to race, color, religion, sex (including pregnancy), sexual orientation, age, national origin, disability, genetic information, veteran status, or any other classification protected by applicable law.  Atria will not tolerate harassment or discrimination based on any of these protected classifications.

Qualifications:

• High school diploma, bachelor’s degree preferred.
• Must successfully complete all Atria specified training programs.
• Must possess strong customer service skills, basic financial knowledge of revenue and profitability, intermediate computer and electronic file management skills.
• Must possess strong organizational skills including the ability to follow-up, be detail-oriented, and the ability to multi-task.
• Must have the ability to maintain confidentiality.

Responsibilities:

• Respond promptly and courteously to telephone inquiries and conduct both walk-in and scheduled tours with prospective residents or interested parties.
• Maintain the community's Customer Relationship Management database accurately by entering new inquiry information and consistently recording appropriate follow-up communication with inquiries and prospective residents.
• Qualify prospective residents by effectively assessing their needs and matching our services to maximize move-in potential.
• Assist the General Manager and Sales Director(s) in ensuring that all aspects of the community, including available apartments, model apartments, common areas, and grounds, are staged, marketable, and presentable.
• Aid the Management Team in completing necessary move-in paperwork as required, ensuring a smooth transition for residents and compliance with company policies and state licensing regulations.
• Coordinate move-in and transfer arrangements, collaborating with community staff such as Housekeeping, Maintenance, and movers to ensure apartment readiness.
• Demonstrate a commitment to high-level service delivery, prioritizing customer satisfaction, and addressing service failures promptly.
• Effectively communicate complex information verbally, demonstrating strong communication skills when interacting with residents, family members, and customers.
• Foster warm and helpful communication while building credibility and rapport with others.
• Collaborate cooperatively with a team to achieve shared goals and objectives.
• Maintain tactfulness, uphold confidences, and promote an ethical work environment by preventing inappropriate behavior and giving proper credit to others.
• Remain open-minded and adaptable, readily changing opinions based on new information, managing transitions effectively, and adapting to varying customer needs.
• May perform other duties as needed and/or assigned.

Salary Range:The wage range for this position is $27.00/hr - $31.05/hr, dependent on prior work history and experience