Community Outreach Specialist - HarmonyCares

HarmonyCares is one of the nation’s largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health and HarmonyCares Hospice.

Our Mission – To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care.

Our Shared Vision – Every patient deserves access to quality healthcare.

Our Values – The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.

Why You Should Want to Work with Us

• Health, Dental, Vision, Disability & Life Insurance, and much more
• 401K Retirement Plan (with company match)
• Tuition, Professional License and Certification Reimbursement
• Paid Time Off, Holidays and Volunteer Time
• Paid Orientation and Training
• Great Place to Work Certified
• Established in 11 states
• Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!

The Community Outreach Specialist is responsible for reaching out to eligible patients with the goal of enrolling them into HarmonyCares services. This will include an in-depth explanation of services, addressing a variety of inquiries, gathering feedback, and scheduling new patient appointments. 

Essential Duties and Responsibilities

• Identify innovative strategies to enroll patients into HarmonyCares
• Develop relationships with Internal Medicine and Family Practices, Community Specialists, local hospitals, home health agencies, skilled nursing facilities, and clinics to drive engagement of eligible patients
• Establish a cadence of meeting with community partners to discuss HarmonyCares services, already engaged patients/families and eligible patients
• Address questions quickly while providing responses and meeting the needs of the patient and HarmonyCares internal team members
• Develop working relationships with practice Managers, PCPs, and key provider stakeholders to build formal business relationships
• Conduct telephonic outreach to eligible patients or families to enroll them in the HarmonyCares program
• Coordinating and/or facilitating enrollment and onboarding of new patients by assisting with patient consents, appointment set-up, and visit reminder notes
• Leverage reporting and dashboards to prioritize telephonic and field-based outreach to members
• Meet or exceed established monthly engagement targets
• Other duties as assigned

Required Knowledge, Skills and Experience

• High school diploma
• 2+ years of related experience in sales, direct marketing, or customer service in a medical/healthcare industry
• Proficient in Microsoft Excel, Word, and PowerPoint
• Access to reliable transportation
• Non remote employees must maintain a valid driver's license and good driving record
• Ability to walk patients and families through enrollment
• Ability to communicate in an empathetic, compassionate, and professional demeanor at all times
• Ability to problem solve with demonstrated capacity to embrace complex problems and arrive at effective solutions in a timely manner
• Ability to analyze problems and resolve issues in a rapid, direct and complete manner 

Preferred Knowledge, Skills and Experience 

• Associates degree
• Provider engagement experience
• Prior Healthcare sales experience
• Experience with CRM platform
• Working knowledge of healthcare industry
• Proficient in PowerPoint and Excel
• Dynamic personality and a knack for developing good interpersonal relationships
• Comfort with scientific terminology
• Ability to seamlessly move through various medical environments, such as hospitals, doctors' offices and pharmacies
• Familiarity with several types of providers (i.e., Physicians, Physician Assistants, Nurse Practitioners)

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