Community Outreach Liaison, Comprehensive Workforce Development and Refugee Services Programs - CAMBA

Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City. CAMBA serves more than 65,000 individuals and families each year, citywide, including almost 13,000 youth. Our 180 programs in over 100 locations improve the lives of a diverse cross section of New Yorkers. From homelessness prevention in Staten Island to supportive housing in the Bronx; from employment training in Manhattan to after school programs and college access in Brooklyn; from family shelter and support in Queens to increasing affordable housing across the city, CAMBA provides holistic services to help struggling New Yorkers stabilize their lives and become self-sufficient.

CAMBA’s comprehensive Workforce Development and Refugee Services Programs: Since our founding CAMBA has connected over 25,000 New Yorkers to full time jobs. Our workforce development initiatives grew out of our commitment to creating an equitable and inclusive New York City. Driven by racial and economic equality, we provide opportunities for the most economically and socially vulnerable to thrive.  We work with a vast diversity of job seekers, and specialize in assisting those with special barriers to employment including refugees, political asylees, immigrant professionals, young adults, victims of human trafficking and others, from over fifty countries of origin, who are striving to connect to career paths. We take a strength based approach to career development, matching participants to specific bridge trainings which allow them to benefit from the job opportunities we develop with our employer partners. Among other areas of specialization, we have expertise in matching STEM skilled immigrant professionals to engineering sector and IT jobs locally. These award winning programs are performance-based, and success is measured by meeting engagement, employment placement, training, and retention goals.

Position: Community Outreach Liaison

Reports To: Program Manager Workforce Development and Refugee Services

Location: 2244 Church Avenue, Brooklyn NY 11226, in the field and remotely, as needed and appropriate.

Community Outreach Liaison Does:

The person filling this position is expected, under general supervision to act as a marketer and ambassador of CAMBA’s services in the community with the goal of client recruitment, and to assist clients to successfully engage in and navigate program services.  Assist clients in eliminating barriers to participation, advising, coaching and persuading them of the features and advantages of CAMBA’s refugee and asylee programs, and training and job placement services, making appropriate referrals to services and assisting clients to navigate and engage with those services, with the goal of job placement and a view toward job retention; including the following:

• Coordinate any and all outreach and client recruitment activities including in person and on-line, via social media and other media.
• Develop and Implement a marketing plan and monthly outreach calendar. Develop new materials and methods of outreach in response to changing program and client needs.
• Conduct outreach to potential clients, influencers and trusted messengers including but not limited to: community members, community based organizations, city agencies, elected officials, religious organizations, legal organizations, and CAMBA in-house programs.
• Design presentations for community providers, local offices of government agencies, etc. to ensure their awareness of our programs and services.
• Conduct appropriate and timely follow-up with contacts and all potential clients.
• Recommend and implement strategies to persuade clients to participate to the fullest extent in their education/employment placement and retention goals and process.
• Conduct initial intake and assessment of clients and/or clients’ families’ situations and needs, including skill levels, prior work experience, employability, interests, aptitudes, support service’s needs, family and medical history, and individual development needs.
• Monitor clients’ progress toward their goals and prepare and maintain accurate, complete narrative documentation of client progress, at each point of contact, including program participation, referrals to and engagement in services,  interviews and employer feedback, and progress, placement and retention data for weekly/monthly/quarterly/annual reports, in computerized client and employer tracking systems.
• Advise clients regarding realistic career/employment goals and the education/training necessary to attain them. Work with clients to develop realistic educational/employment goals leading to self-sufficiency.
• Facilitate clients’ development of such skills as problem-solving, decision-making, etc.
• Develop strategies with clients regarding how to break through barriers to their goals, overcoming resistance to change, and how to advocate for themselves.
• Work collaboratively with a team of instructors and job developers with the common goal of successfully advancing participants to employment

Minimum Education/Experience Required:

• Bachelor’s degree (B.A., B.S.W.) and/or equivalent experience.

Other Requirements:

• Enthusiasm for and willingness to initiate contact and engage with the community to market the program through in person and remote meetings, social media and online platforms, with the goal of successfully recruiting and retaining clients.
• Digital fluency and demonstrated experience with outreach through social media.
• Willingness to adapt approach to meet the varied needs of job seekers and community partners including in person meetings and the use of Zoom and other online platforms and resources on camera, to accommodate providing services remotely.
• Ability to multi-task and to work a flexible or alternative workweek schedule if needed, based upon program needs.
• Demonstrated ability to work with refugees, asylees, immigrants, young adults, and low income populations is a plus.
• Bi-lingual English and French, Russian, Arabic, Mandarin, Fulani and/or Tibetan preferred.
• Client-focused, culturally competent, high energy, empathetic, flexible and hard-working a must.

Compensation: $42,000 - $53,000 annually

When salary ranges are listed, the range would represent the low and high end for the applicable position & program. The salary offered would be based on various factors unique to each program and candidate. This includes but is not limited to experience, education, budget and/or program size, internal equity, skills and other factors that may be required for the position and organization.

Status: Full-time (35 hours per week)

Benefits: CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.

CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation.

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