Community Outreach Director - The Salvation Army Eastern Territory

Seeking a Full Time Community Outreach Director on our Ithaca Corps Team

Our Full Time opportunities offer:

·      Generous time off every year including 14 paid holidays, up to 3 personal days, vacation time, and sick time

·      Employer funded Pension Plan (company contributions begin after 1 year of continuous employment)

·      Comprehensive Health Care Coverage with low cost employee premiums, co-pays, and deductibles

·      Company Paid Basic Term Life Insurance for Employee

·      Long Term Disability Insurance

·      Eligibility for supplemental insurance plans including Short Term Disability, AFLAC, and Voluntary Term Life

·      Flexible Spending Account

·      Eligibility for Federal Student Loan Forgiveness Program

·      Tax Deferred Annuity (403B)

·      Christmas Bonus

·      Wireless discount for Sprint or Verizon customers

·      Free parking

SCOPE AND PURPOSE OF POSITION:
To provide senior program management services for permanent supportive housing clients. Engage residents through long-term case management, supportive counseling, advocacy and referral to community resources and life-skills training and support.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Senior Case Manager will oversee the Ithaca Supportive Permanent Housing Program(s) through the ESSHI Program. She/He will conduct all activities to ensure all units are fully leased and in fully compliance with contractual obligations. The Senior Case Manager will work with subcontractors to assist residents with adjusting to independent living, connect them with appropriate community resources for mental and physical health, work with them to find pro-social activities in the community, and monitor well-being throughout their residence. Services will be provided through a combination of home visits, office appointments, and on-site community meetings. The Salvation Army will check in with the subcontractors and residents by phone or (face-to-face) at least once per week, and more often should the resident need more support during a particular time in his/her life. Life skills classes on various topics will be offered at least monthly in coordination with subcontractors.

• Deliver program activities under the direction of the corps officers to ensure contract compliance and adequate standards of care for residents of the program.
• Deliver case management services to thirteen residents in these ESSHI units. Frequency of support service will be tailored to the residents’ needs- increasing the support during transitional or high-stress periods and decreasing during periods of stability.
• Meet with residents on an on-going basis based on client needs.
• Coordinate with subcontractors to provide life skill workshops monthly and provide as needed assistance with life skills on an individual basis.
• Coordinate with subcontractors to oversee the develop of an individualized service plan with each resident based on the residents need and/or interest as well as levels of skill.
• Identify needs and make referrals to community providers.

• Provide empathetic non-judgmental support in crisis situations and as a part of on-going case
management. Monitor/manage agreements with clients. Contract with clients to provide reasonable accommodations for those unable to abide by routine agreements.
• Actively monitor client progress towards Individualized goal plans.
• Participate in quarterly client case reviews and provide case consultation to other staff
members related to client needs.
• Collaborate with and provide support to external partners and staff.
• Maintain service statistics for internal and external reporting, using database tools. Maintain case records to meet standards (client rights/confidentiality, assessment-based service planning, clear and concise individual case narratives, documentation of referrals, termination of services and/or eviction documentation.) Network with community providers and provide advocacy on behalf of clients. Represent program and agency in the community at meetings and case conferences.
• Demonstrate cultural competence, as well as integrate understanding into daily responsibilities and participate in meeting the objectives of The Salvation Army, Empire State Divisional Strategic Priorities, and Ithaca Corps.
• Collaborate with community partners to ensure quality of care for residents.

SPECIAL SKILLS, CERTIFICATES, LICENSES, REGISTRATIONS:
• AA and/or 5 years of experience preferred.
• Experience/knowledge of mental health, substance abuse issues and community resources required.
• Strong engagement and assessment skills and ability to plan and provide appropriate interventions.
• Team orientated and service oriented in approach.
• Excellent communications skills both verbal and written.
• Proficient in computer use to include Microsoft Office and data entry.
• Must have valid NYS driver’s license.
• Must meet training requirements as defined by agency and departmental training plan.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.