Community Outreach & Customer Service Representative - Experiential Inc.

The Community Outreach & Customer Service Representative acts as a liaison between our outreach program and its members or potential members. Responsible for assisting members or potential members with issues and/or inquiries they may have about their applications. This role is responsible for receiving and addressing member inquiries, resolution of member complaints, client education, and retention of membership.

Entry Level Positions Available:

• Customer Representative
• Director of Operations
• Member Service Representative
• Marketing Coordinators

Provide Training In Responsibilities:

• Interacting directly with customers to provide information in response to inquiries, concerns, and questions about their product offers.
• Assisting members in enrollment and provider services.
• Following-up on customer inquiries and complaints that have not been resolved.
• Communicating effectively to members to ensure members understand expectations of their concerns.
• Performing research on billing inquiries and claims to provide service.
• Acting as a liaison between the member and various departments to address concerns.
• Additional duties as assigned.

Requirements:

• Maintains a high energy attitude
• Interested in learning work ethics and motivational skills
• Strives for growth in a team dynamic
• Open to management training

Our clients we represent believe in fair opportunities and would like to welcome all candidates who desire to expand their careers and become a major contributors to our company. If you have no or little experience, we provide full training and support to candidates.

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