Community Outreach & Customer Service Associate - Haven Charity Solutions

We are looking for enthusiastic and motivated professionals to be an integral part of our community outreach and customer service team. Our community outreach and customer service team is the heart of our company and the reasons our client’s continue to work with us year after year. Our team of  Community Outreach & Customer Service Associates is a key to this approach as we help our clients manage their fundraising needs. In this role, you will be the face of our clients in the local community, responsible for engaging with potential customers, driving revenue opportunities and spreading awareness to their cause. 

Community Outreach & Customer Service Associate Responsibilities:

• Maintain knowledge of our nonprofit clients brands, their outreach goals and initiatives 
• Plan and run presentations with the goal of driving revenue and increasing brand awareness 
• Provide excellent customer service to every potential donor 
• Cultivate new opportunities within assigned territories through onsite events 
• Create an inviting and welcoming atmosphere 
• Support all team members
• Identify trends and potential opportunities for growth within the territory

Community Outreach & Customer Service Associate Qualifications:

• Great communication and interpersonal skills
• Previous experience in customer service, sales, or other related fields
• Self-motivated, determined, and confident
• Ability to think on your feet and handle challenging situations with confidence 
• Ability to work under pressure in a fast-paced environment
• Local travel is required

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