Community Outreach & Customer Service Associate - Coastal Connections

We are in search of a dedicated, enthusiastic, and results-oriented professional to join our team as a Community Outreach and Customer Service Associate. In this role, you will be instrumental in advancing community engagement and providing top-notch customer service, all while supporting our mission of achieving ambitious goals in the upcoming year for both ourselves and our clients, alike.

Located in the greater Charlotte area, we are committed to delivering lasting change to our clients and local community members. Our Outreach and Customer Service team is at the helm of representation for our client’s. By representing these non-profit organizations, we bridge the gap between the community's needs and the offerings of our clients and each Community Outreach and Customer Service Associate is at the core of this connection. 

Community Outreach and Customer Service Associate Responsibilities:

• Educate community members at local outreach events to increase awareness and opportunities for support
• Efficiently record and manage donations, in both monetary and other forms of contributions
• Collaborate closely with fellow members of the marketing and sales teams to develop effective promotional strategies that enhance consumer education
• Maintain composure, resolve concerns, and overcome challenges when providing face-to-face customer service
• Engage in continuous training, coaching, and mentorship through daily meetings and networking sessions to enhance your skill set and deepen industry knowledge

Community Outreach and Customer Service Associate Requirements:

• Strong desire to make an impact in the local community
• Demonstrated exemplary interpersonal and communication skills,  emotional intelligence, and empathy
• Possess a positive, competitive, and coachable attitude
• Proficiency in public speaking, or a willingness to learn
• Strong work ethic and self-motivation

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